Logistic Project

Shopee; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in Jakarta Utara is seeking an experienced professional to join their Operations team. This role involves strategic project management and collaboration across divisions to analyze logistic problems and improve customer service metrics. The successful candidate will have at least 5 years of relevant experience, a strong command of English, and proficiency in analytical tools like Excel. Ideal for those focused on logistics and operational improvement.

Qualifications

• Minimum 5 years of experience in project management or consulting, ideally in logistics.
• Fluent English, strong communication skills are essential.
• High attention to detail and proficiency with data analysis tools.

Responsibilities

• Conduct strategic analysis of logistic issues, recommend solutions.
• Lead project management for logistics initiatives.
• Collaborate with various stakeholders to enhance performance.

Skills

Project management

Logistics knowledge

Fluent English

Communication skills

Attention to detail

Tools

Excel

PowerPoint

Job description

About The Team

Overview Summary

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Strategic analysis of logistic (3PL) and operation-related problems, define root causes, and recommend solutions.
• Lead end-to-end logistic project management and coordination of recommended solutions.
• Drive continuous improvement initiatives focused on enhancing customer experience and improving core Customer Service (CS) metrics, such as CSAT, handling time, complaint rate, and resolution of high aging, high contact, and long-tail cases from a logistic angle.
• Actively collaborate with stakeholders from cross-divisions and cross-business units, acting as a liaison for cross-functional initiatives across Operations and Non-Operations teams to ensure alignment and minimize negative impact on customer-facing performance metrics.
• Conduct regular and ad-hoc reports (in deck or sheet format) and deliver presentations to relevant stakeholders.

Requirements

• 5 years min experience in project, management consulting, strategy, or director's office, preferably has experience in logistics or operations.
• Fluent in English (written & verbal) with good communication skills
• High attention to details
• Proficient in using Excel / G-sheet & PowerPoint / G-slide
• Good structure, decent logic, good with numbers