Japanese Speaker Front Office Staff - Hospitality - Cikarang (A-125905)

RGF HR Agent Indonesia; Desa Ciranjeng; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading hospitality recruitment company in Cikarang is looking for a Japanese Speaker Front Office Staff. The role involves assisting guests as the first point of contact, handling inquiries, managing check-in and check-out procedures, and ensuring a friendly atmosphere. Candidates must have a diploma in a related field, conversational Japanese skills (JLPT N3), and be willing to work shifts. This position offers a professional work environment and opportunities for growth.

Qualifications

• Conversational level of Japanese Language (JLPT N3).
• Willing to work in shifts, including weekends and public holidays.
• Professional appearance and demeanor.

Responsibilities

• Serve as the first point of contact for guests.
• Receive and address customer concerns promptly.
• Maintain clear communication with guests.
• Handle check-in and check-out procedures.
• Update guest information and maintain records.

Skills

Conversational Japanese

Customer service skills

Communication skills

Education

Diploma degree in related major

Job description

Japanese Speaker Front Office Staff - Hospitality - Cikarang (A-125905)

Our client is a Japanese Hospitality company. Currently, they are looking for Japanese Speaker Front Office Staff.

Job Responsibilities

• Serve as the first point of contact for guests, providing friendly and professional assistance.
• Receive and address customer concerns, inquiries, and issues promptly.
• Maintain clear and polite daily communication with guests through phone, email, or in person.
• Handle check-in and check-out procedures, including preparing and issuing room keys.
• Update guest information and maintain accurate records in the system.
• Prepare and manage guest notices or announcements (e.g., maintenance schedules, cleaning schedules, reminders).
• Receive housekeeping and maintenance requests from guests.
• Coordinate repair, cleaning, or service tasks with relevant departments.
• Follow up to ensure all requests are completed and inform guests after completion.
• Assist in preparing daily, weekly, or monthly front office reports as required.
• Maintain organized documentation, logs, and communication records.
• Support other operational tasks as assigned by the supervisor or manager.
• Other tasks as assigned.

Job Requirements

• Diploma degree from related major.
• Conversational level of Japanese Language (JLPT N3).
• Willing to work in shifts, including weekends and public holidays.
• Professional appearance and demeanor.
• Only CV in English will be processed.