Jakarta Customer Sales & Support Specialist

Sandvik Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global industrial company is seeking a Customer Sales Support Representative (CSSR) based in Jakarta, Indonesia. The role focuses on customer satisfaction through effective communication, technical expertise, and sales acumen. Responsibilities include processing sales orders, responding to inquiries, monitoring customer orders, and building relationships. Candidates should have a Bachelor's degree in Engineering or Business Administration and over 2 years of sales or customer service experience in the mining or construction industry.

Qualifications

• More than 2-year experience in sales, customer service, or technical support roles within the mining or construction industry.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Willingness to travel as needed.

Responsibilities

• Act as first point of contact for customers from enquiry to order.
• Provide timely responses to customer inquiries by telephone and/or email.
• Monitor customer and supplier orders, process sales and invoices.
• Communicate with staff from other areas to confirm order status.
• Develop sales skills by working closely with experienced sales representatives.

Skills

Communication skills

Sales acumen

Technical expertise

Negotiation skills

Education

Bachelor's degree in Engineering or Business Administration

Tools

Microsoft Office Suite

Job description

A global industrial company is seeking a Customer Sales Support Representative (CSSR) based in Jakarta, Indonesia. The role focuses on customer satisfaction through effective communication, technical expertise, and sales acumen. Responsibilities include processing sales orders, responding to inquiries, monitoring customer orders, and building relationships. Candidates should have a Bachelor's degree in Engineering or Business Administration and over 2 years of sales or customer service experience in the mining or construction industry.