IT System Engineer

PT. Patimban Global Gateway; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading logistics hub in Indonesia is seeking an IT Support Specialist to manage IT systems and provide technical support. This role involves installing and maintaining infrastructure, supporting business applications, and ensuring network reliability. Ideal candidates will have a degree in information technology and 3–5 years of relevant experience. Opportunities to work in a dynamic environment with innovative technology and competitive compensation are provided.

Qualifications

• 3–5 years of experience in IT system or infrastructure support.
• Experience in IT systems for servers, storage, and backup solutions is a must.
• Willing to provide on-call or standby support if required.

Responsibilities

• Install, configure, and maintain IT systems including servers.
• Support business applications and manage user access.
• Provide technical support to users for IT systems and applications.

Skills

Problem-solving skills

Analytical skills

Multitasking

Network troubleshooting

Technical support

Education

Bachelor’s degree in information technology or related field

Tools

Windows Server 2016/2019/2022

VMware

Hyper-V

Citrix

Job description

Patimban Global Gateway Terminal (PGT) is a world-class deep-sea port and integrated logistics hub strategically located in Subang, Central Java, Indonesia. Developed with the support of the Government of Japan, PGT represents a strategic collaboration between leading international and local partners — Africa Global Logistics (AGL), Toyota Tsusho Corporation, and Samudera Indonesia. Together, we are building a modern gateway that connects Indonesia to global markets through efficient, reliable, and environmentally responsible port operations.

We’re expanding our team and are happy to share that a new position is now open! If you're ready to make an impact, this opportunity might be for you.

Responsibilities

IT Systems & Infrastructure

• Install, configure, and maintain IT systems including servers, storage, and backup solutions.
• Monitor system performance and ensure high availability of IT services (Disaster Recovery, Business Continuity).
• Perform regular system updates, patches, and maintenance

Network & Connectivity

• Maintain and support network infrastructure (LAN, Wi‑Fi).
• Ensure reliable connectivity across offices and operational areas.
• Troubleshoot network and connectivity issues.

Application & System Support

• Make sure that infrastructure and network are reliable and 24/7 available for the operations and business purposes by :
• Support L1 business and operational applications : being the key contact between end-users and applications Support team and make a first technical analysis
• Manage user access, system configurations, and application permissions.
• Performing on‑site technical support
• Troubleshooting and fault finding if issues arise
• Coordinate system upgrades and changes with minimal service disruption.

Cybersecurity & Data Protection

• Implement basic cybersecurity controls and access management.
• Ensure regular system backups and data protection.
• Support incident response related to IT security or system failures.

IT Support & Troubleshooting

• Provide technical support to users for IT systems, workspaces and applications.
• Diagnose and resolve system, hardware, and software technical issues.
• Escalate complex issues to vendors, senior IT staff or application support teams when required
• Maintain IT documentation, asset records, and standard procedures.
• Suggest improvements to enhance system reliability and efficiency.
• Support IT projects and technology improvements as assigned.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field
• 3–5 years of experience in IT system or infrastructure support.
• Experience in IT systems for servers, storage, and backup solutions is a must.
• Experience in access control systems will be advantage.
• Experience in container terminal seaport, industrial, logistics, or 24/7 operational environments is an advantage.
• Good problem-solving and analytical skills
• Willing to provide on-call or standby support if required
• Proven experience in incident management, service request management and troubleshooting
• Experience working in a Microsoft Systems Engineering role (Windows Server 2016, 2019, 2022, Windows 11)
• Experience of virtualization hypervisors (VMWare or Hyper‑V)
• Working knowledge of DNS and DHCP deployments and best practice
• Experience with Citrix troubleshooting and RDP
• Network knowledge (firewall maintenance / LAN, Wifi)
• Ability to multitask and work under pressure
• Only shortlisted candidate will be contacted.