IT Support Engineer — Onsite & Service Desk (Jakarta)

ZALORA Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading online fashion retailer in Jakarta is seeking an IT Support Engineer to provide reliable service desk and onsite IT support. Responsibilities include maintaining IT operations, assisting with procurement, and ensuring compliance with policies. Candidates should have experience in service desk support, strong troubleshooting skills in various operating systems, and be fluent in English and Bahasa. This role offers the opportunity to be part of a dynamic IT team in a fast-paced environment.

Qualifications

• Minimum 1-year experience in service desk support and IT infrastructure support.
• Familiar with installation and configuration of hardware devices.
• Excellent in creating IT documentation including SOPs and user guides.

Responsibilities

• Provide support for company-owned end-user devices.
• Maintain IT operations including backups and monitoring.
• Ensure compliance with approved IT policies.

Skills

Troubleshooting skills in Linux

Troubleshooting skills in Mac OS

Troubleshooting skills in Windows 10 & 11

Knowledge of hardware installation

Fluency in English

Fluency in Bahasa

Education

Professional Certificate in Computer Science/Information Technology

Tools

Kaseya VSA Professional

Helpdesk Ticketing System

MS Active Directory GPO

Powershell

Job description

A leading online fashion retailer in Jakarta is seeking an IT Support Engineer to provide reliable service desk and onsite IT support. Responsibilities include maintaining IT operations, assisting with procurement, and ensuring compliance with policies. Candidates should have experience in service desk support, strong troubleshooting skills in various operating systems, and be fluent in English and Bahasa. This role offers the opportunity to be part of a dynamic IT team in a fast-paced environment.