IT Software Support (Gresik)

Giesecke+Devrient; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company in Jakarta is looking for a Software Support Specialist to install and configure software systems, provide technical support, and ensure client satisfaction. The ideal candidate will have expertise in Java, C#, or Python, and strong communication skills. This role includes performing maintenance and upgrades, providing training to clients, and ensuring compliance with security protocols. A commitment to continuous improvement and customer service is essential.

Qualifications

• In-depth knowledge of G+D's major software products and systems.
• Familiarity with various operating systems, including Windows, Linux, and macOS.
• Ability to create and interpret technical documentation, such as user manuals.

Responsibilities

• Installing and configuring G+D's software systems according to client requirements.
• Performing maintenance on software systems to ensure efficiency.
• Providing technical support and conducting training for clients.

Skills

Technical Expertise

Proficiency in Java, C#, Python

Effective Communication

Strong Customer Service Orientation

Tools

Visual Studio

Eclipse

Git

Job description

Job Description

• Installation and Configuration: Installing and configuring G+D’s software systems according to client requirements. Ensuring that the software is set up correctly and integrated with existing systems.

• Maintenance and Updates: Performing regular maintenance on G+D’s software systems to ensure they operate efficiently and reliably. Applying updates and patches to keep the software up-to-date and secure.

• Technical Support: Providing technical support to clients, addressing their questions and concerns, and offering solutions to software-related problems. This may involve remote support or on-site visits.

• System Upgrades: Implementing system upgrades and modifications to improve performance or integrate new features. Ensuring that upgrades are carried out with minimal disruption to the client’s operations.

• Testing and Troubleshooting: Conducting tests to verify that G+D’s software systems meet performance specifications and standards. Diagnosing and resolving issues or malfunctions in the software.

• Documentation: Maintaining detailed records of installations, maintenance activities, repairs, and upgrades. Preparing reports and documentation for clients and internal use.

• Training: Providing training to clients’ staff on the operation and maintenance of G+D’s software systems. Ensuring that users are knowledgeable about the systems and can operate them effectively.

• Compliance and Security: Ensuring that all work is carried out in compliance with relevant security regulations and standards. Conducting security assessments and enforcing security protocols.

• Customer Relationship Management: Building and maintaining strong relationships with clients. Understanding their needs and ensuring that they are satisfied with the services provided.

• Continuous Improvement: Staying up-to-date with the latest developments in software technology and best practices. Continuously improving skills and knowledge to provide the best possible service to clients.

Requirements

• Technical Expertise: In-depth knowledge of G+D’s major software products and systems. Strong knowledge of software development, installation, configuration, and troubleshooting.

• Programming Languages: Proficiency in programming languages such as Java, C#, Python, or similar.

• Software Tools: Familiarity with software development tools and environments (e.g., Visual Studio, Eclipse, Git).

• Operating Systems: Knowledge of various operating systems (e.g., Windows, Linux, macOS).

• Database Systems: Knowledge of one or more database systems and their management tools.

• Communication: Effective verbal and written communication skills to interact with clients and team members.

• Customer Service: Strong customer service orientation to ensure client satisfaction.

• Technical Documentation: Ability to create and interpret technical documentation, including user manuals and installation guides.

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.