IT Service Operations Analyst – CMS & SLA Reporting

Indofood Group; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food solutions company is seeking a professional to implement and control a service management system based on CMS. Responsibilities include analyzing incoming tickets, generating reports on manpower, and coordinating IT training sessions. The ideal candidate has a Bachelor’s degree in Information Technology or related fields, with at least 2 years of experience. Strong understanding of programming languages and excellent data analysis skills are required. This position offers an opportunity to work in a dynamic environment in Jakarta Selatan.

Qualifications

• At least 2 years of experience in a similar field.
• Strong understanding of Programming Languages and SQL Databases.
• Good data analysis skills.

Responsibilities

• Implement and manage a service management system based on CMS.
• Analyze incoming tickets to generate reports on manpower.
• Coordinate and conduct knowledge transfer with IT SAS unit.
• Design and develop reporting requirements.

Skills

Programming Languages

SQL Databases

Data Analysis

Excel

Education

Bachelor’s (S1) degree in Information Technology / Computerized Accounting / Accounting

Job description

A leading food solutions company is seeking a professional to implement and control a service management system based on CMS. Responsibilities include analyzing incoming tickets, generating reports on manpower, and coordinating IT training sessions. The ideal candidate has a Bachelor’s degree in Information Technology or related fields, with at least 2 years of experience. Strong understanding of programming languages and excellent data analysis skills are required. This position offers an opportunity to work in a dynamic environment in Jakarta Selatan.