IT Service Desk Technician — Gorontalo

PT. Metrodata Electronics, Tbk; Gorontalo; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading ICT company in Indonesia is seeking a proactive IT Service Desk professional based in Gorontalo. The role involves managing and maintaining IT assets, ensuring SLA achievements, and providing support for users experiencing hardware and software issues. Candidates should have a minimum of a D3 Diploma in Information Systems or Computer Engineering and at least a year of relevant experience. Strong communication skills and the ability to work on Saturdays are essential. Good English skills are preferred.

Qualifications

• Minimum 1 year experience in IT Service Desk or IT Helpdesk.
• Experience in IT hardware and software maintenance.
• Understanding of ticketing systems and incident logging.

Responsibilities

• Improve Service Level Agreement (SLA) achievement.
• Manage and repair technology-related issues for users.
• Collaborate on data technology awareness and problem analysis.
• Ensure all devices meet headquarters standards.

Skills

Communication skills

Proactivity

Discipline

Punctuality

Technical troubleshooting

Education

D3 Diploma in Information Systems or Computer Engineering

Job description

A leading ICT company in Indonesia is seeking a proactive IT Service Desk professional based in Gorontalo. The role involves managing and maintaining IT assets, ensuring SLA achievements, and providing support for users experiencing hardware and software issues. Candidates should have a minimum of a D3 Diploma in Information Systems or Computer Engineering and at least a year of relevant experience. Strong communication skills and the ability to work on Saturdays are essential. Good English skills are preferred.