IT Presales Engineer

TITANICOM TECH LIMITED; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A telecommunications solutions provider in Jakarta Utara is seeking a technical support specialist to communicate with clients, deliver training, and resolve technical issues. Candidates should have a bachelor's degree in a relevant field and at least one year of relevant experience. Strong skills in both English and Bahasa Indonesia are essential, along with excellent problem-solving and communication skills.

Qualifications

• At least 1 year of experience in testing or technical pre-sales support.
• Background in smart hardware, communications, security, or electronics industries is preferred.

Responsibilities

• Communicate with clients to identify project needs and provide suitable solutions.
• Deliver product and technical training to clients.
• Prepare technical documentation to support clients.
• Provide prompt resolutions to clients’ daily technical issues.

Skills

Strong language skills in English

Strong language skills in Bahasa Indonesia

Excellent communication skills

Analytical skills

Problem-solving skills

Teamwork spirit

Education

Bachelor’s degree in Computer Science, Electronics, Telecommunications or related field

Job description

Overview

Communicate with clients to identify project needs and provide suitable solutions to help them secure projects. Deliver product and technical training to clients, enabling them to quickly become familiar with product solutions. Prepare technical documentation to support clients in understanding product configurations. Provide prompt resolutions to clients’ daily technical issues, ensuring high satisfaction with the service.

Job Requirements

• Bachelor’s degree or above, preferably in Computer Science, Electronics, Telecommunications, or other related engineering fields.
• At least 1 year of experience in testing or technical pre-sales support; background in smart hardware, communications, security, or electronics industries is preferred.
• Strong language skills in English and Bahasa Indonesia (writing, speaking and listening).
• Excellent communication, analytical, and problem-solving skills, with strong teamwork spirit.

Additional Considerations

• Note: The following questions and boilerplate content appear to be part of a questionnaire or company boilerplate and have been removed from this refined description as they are not job content: salary inquiry prompts, option-selection questions, and repetitive company statements.

About Titanicom

Titanicom Tech Limited, founded in Hong Kong, with operations in Beijing, Shenzhen, Xian, Indonesia, Malaysia, Singapore, UK and USA, is an IP/IT service integrated platform that aims to serve telecom operators worldwide. Titanicom provides a one-stop service for customers, covering almost 100 countries, and cultivates an open environment with a strong passion for work. We are looking forward to your joining.