IT Infrastruktur & Support

PT ADR Agro; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading agribusiness company in Jakarta is seeking an IT Support Specialist. The candidate will maintain and troubleshoot IT infrastructure to ensure smooth operations. Responsibilities include serving as the first point of contact for technical issues, managing IT assets, and documenting all processes. This role is suitable for fresh graduates or those with relevant experience. The company offers a dynamic work environment in the oil palm and forest plantation industry.

Qualifications

• Proficient in troubleshooting server, PC, laptop, and network problems.
• Able to effectively document all aspects of IT projects.
• Experience in managing IT assets and vendor coordination.

Responsibilities

• Maintain IT infrastructure to ensure normal operations.
• Troubleshoot and resolve IT problems across multiple areas.
• Document and coordinate IT asset management processes.
• Serve as the first point of contact for technical assistance.

Skills

Troubleshooting IT infrastructure

Network administration

Documentation skills

Customer service

IT asset management

Analytical problem-solving

Education

Bachelor's degree in Information Technology or related field

Fresh graduates are welcome

Tools

IT asset management tools

Network monitoring tools

Job description

Maintenance IT Infrastructure HO DC, DRC and Network existing and make sure running normaly.

Troubleshoot for all problem on IT Infrastructure (Server,PC/Laptop,Printer,CCTV,IP PBX, Router, Firewall, Tower and etc) on related area.

Analyze problem for preventif and corrective action for solving problem

Manage network administration including troubleshooting and configuration

Document all aspects of the project and ensure that all projects are delivered on-time with in scope and budget.

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process & Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Pass on any feedback or suggestions by customers to the appropriate internal team

Responsible and documentation for IT asset and License ADR AGRO group .

Coordinate approvals and signatures for IT purchase orders, Coordinate execution of IT material, vendor notification of executed IT material and storage.

Monitor IT service contracts. Coordinate tracking of all service contracts in centralized tool.

Coordinate updates to IT Asset Management tools to update inventory for hardware, software and services.

Create IT Asset Inventory reports as required for designated stakeholders.

Work with designated IT teams to coordinate monitoring of hardware and software inventory.

Coordinate updates to the inventory management tools & Coordinate orders of additional hardware and software at the minimum order level once inventory has reached a minimum level.

Update the designated Department and Project budget workbooks as required.

Work with IT leadership, management stakeholders, Purchasing, Accounts Payable and Finance to continuously optimize the IT Asset Management process.

Coordinate checking competitive pricing with different vendors as required.

Provide support to the annual budgeting process.

Coordinate approvals and signatures for IT Purchase orders.

Receives general instructions on what is to be done, limitations, quality and quantity expected, deadlines and priority of assignments from Manager. Uses initiative in carrying out recurring assignments independently without specific instruction but receives additional specific instructions from Manager for new, difficult or special projects/assignments.

FRESH GRADUATED ARE WELCOME

Manufacturing, Transport & Logistics 1,001-5,000 employees

We are fast growing company in the Oil Palm and Forest Plantation industry operating under ADR Group.

We are looking for talented professionals to join our team in our headquarters and siteworks (Jambi & Palembang).

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Central Jakarta, Jakarta, ID

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