IT Field Support Analyst

PT CBRE Consultancy Services; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global real estate services provider in Jakarta Utara is seeking an IT Operations Coordinator. The ideal candidate will manage daily operations, troubleshoot issues, and requires 2 years of related experience along with strong organizational and communication skills. This is an opportunity to work in a dynamic environment enhancing workplace efficiency.

Qualifications

• 2 years of job-related experience.
• Ability to follow work routines and standards.
• Strong organizational skills and inquisitive mindset.

Responsibilities

• Coordinate daily operations for a location including software, hardware, and network.
• Perform service administration tasks for software and hardware.
• Troubleshoot software and hardware problems.

Skills

Microsoft Office

Communication skills

Organizational skills

Job description

Digital & Technology/Information Technology

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

What You’ll Do:

• Coordinate the daily operations for a small to medium-sized location, including software, hardware, tape backups, phone administration, and the local area network.
• Assist with the daily operations of the local area network.
• Install and upgrade operating systems including standard business applications and associated peripherals.
• Maintain a daily backup of specific network files.
• Perform service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoot any software and hardware problems through debugging, testing, and vendor assistance.
• Perform software and hardware inventory.
• Conduct the administration of phone and voicemail systems for the site.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You’ll Need:

• 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Our 25,000 CBRE facilities management professionals and 13,000+ engineering and technical professionals help enhance your workplace environment and improve staff efficiencies by providing global consistency of service, combined with locally tailored, customizable solutions. We also provide self‑performance of technical services in more countries than any other provider, helping ensure your office runs as smoothly as possible—regardless of location.