IT Compliance

PT Link Net Tbk; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading IT service company is seeking a seasoned IT Service Management professional in Tangerang. The role involves analyzing and improving IT processes, ensuring compliance with standards, and overseeing service delivery. Candidates should possess a bachelor's degree and significant experience in ITSM, preferably with relevant certifications. The position offers opportunities for continuous improvement and is back by great benefits including medical insurance.

Benefits

Medical insurance

Medical checkup

Qualifications

• Minimum 5-8 years of experience in IT Service Management, IT audit, or IT compliance roles.
• ITIL Expert certification is highly desirable.
• Proficiency with ITSM platforms is required.

Responsibilities

• Analyze IT procedures, policies, and standards to ensure alignment with requirements.
• Maintain IT policies and procedures to ensure compliance.
• Oversee day-to-day IT service delivery for high availability.

Skills

IT Service Management

Audit processes

ISO 20000-1 Certification

Process Improvement

Strong communication skills

Education

Bachelor's degree in IT or Business Information Systems

Tools

Manage Engine - IT Service Desk

ServiceNow

Jira Service Management

Job description

Responsibilities

• Analyze IT procedures, policies, and standards to ensure alignment with the latest IT quality requirements, ITSM results, and company regulations.
• Maintain IT policies and procedures to remain up-to-date, effective, and compliant with internal and external standards.
• Improve IT processes and controls continuously to enhance service quality, efficiency, and compliance.
• Identify and manage IT risks to ensure compliance with internal policies and external regulations.
• Conduct IT compliance checks and pre-audit activities to prepare for internal and external assessments.
• Support annual ISO 20000 & ISO 27001 certification processes and contribute to continual improvement initiatives.
• Maintain ITSM applications, systems, and services to ensure availability, reliability, and compliance.
• Administer configurations and updates to support efficient IT service delivery and continual improvement.
• Coordinate with IT infrastructure, cybersecurity, and application teams to improve end-to-end service reliability.
• Oversee day-to-day IT service delivery to ensure high availability and performance.
• Own incident, problem, change, and service request processes, ensuring consistency and efficiency.
• Drive and implement ITSM processes aligned with Gartner-recommended models to enhance service excellence.
• Continuously improve ITSM process maturity to increase efficiency, reliability, and business value.
• Define, maintain, and improve ITIL-aligned processes (incident, problem, change, release, service level, CMDB).
• Ensure Service Catalog is up to date and reflects available business services.
• Identify opportunities for improving service quality, efficiency, and customer satisfaction through ITSM practices.
• Lead and motivate service desk, incident, and change managers
• Work closely with IT operations, cybersecurity, and other business units.
• Willing to work in:Karawaci,Tangerang.

Qualifications

• Bachelor's degree in IT, Business Information Systems, or a related field.
• Minimum 5-8 years of experience in IT Service Management, IT audit, or IT compliance roles.
• ITIL Expert certification is highly desirable.
• ISO 20000-1 Lead Implementer/Auditor certification.
• Proficiency with ITSM platforms (e.g., Manage Engine - IT Service Desk, ServiceNow, Jira Service Management).
• Direct experience with implementing or managing ITSM processes based on ITIL or similar frameworks.
• Experience in supporting ISO 20000-1 certification processes.
• Familiarity with Gartner's ITSM research and models is a plus.
• Deep ITSM Framework Knowledge: Advanced knowledge and experience of audit processes, ISO 20K & 27K, NIST framework, COBIT, and ITIL. Specific understanding of Gartner's ITSM maturity model.
• ITSM Tool Expertise: Experience with ITSM tools and how to implement them for all IT and users.
• Process Improvement: Proven ability to analyze existing processes, identify gaps, and design optimized workflows for IT service delivery.
• Audit & Compliance Support: Capability to support and coordinate IT audits and certification processes.
• Communication & Awareness: Strong communication skills and ability to conduct IT awareness programs.
• Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Ability to collaborate effectively across departments
• Ability to plan, execute, and complete projects successfully.
• Willing to work in:Karawaci,Tangerang.

Benefits

• Medical insurance
• Medical checkup