IT Assistant Manager

Sumi Hotel; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality establishment in Jakarta Utara is seeking a skilled IT Manager to maintain and support their hotel IT systems. The role includes managing the server environment, ensuring network performance, and training staff on technology use. Candidates should hold a Bachelor's degree in IT or Computer Science with 3–5 years of relevant experience. Familiarity with hotel management systems, cybersecurity practices, and local regulations is essential. This position offers a dynamic work environment within the hospitality industry.

Qualifications

• Min 3 – 5 years IT work experience required.
• Familiarity with hotel systems is essential.
• Knowledge of data privacy laws like PDPA or GDPR is preferred.

Responsibilities

• Maintain and support all hotel IT systems.
• Monitor network infrastructure performance.
• Manage server environment and backups.
• Act as the first point of contact for IT-related issues.
• Implement cybersecurity best practices.
• Train hotel staff on IT systems.

Skills

Hotel IT systems knowledge

Network infrastructure management

Server management

Cybersecurity practices

Staff training

Education

S1 Bachelor in IT or Computer Science

Tools

PMS (e.g., VHP)

POS systems

Firewalls and switches

Microsoft environments

Job description

• Maintain and support all hotel IT systems including PMS (e.g., VHP), POS, back‑office systems, guest internet access, and email.
• Monitor network infrastructure performance and ensure high availability.
• Manage server environment, storage, backups, and disaster recovery systems.
• Act as the first point of contact for IT‑related issues and ensure timely resolution.
• Escalate critical issues to vendors or corporate IT support when needed.
• Ensure all systems comply with corporate policies, local regulations, and data privacy laws (e.g., PDPA or GDPR).
• Implement cybersecurity best practices, including firewalls, antivirus, software updates, and data encryption.
• Conduct regular audits of system access and usage.
• Lead the installation and upgrade of systems or hardware.
• Support renovation tech setup.
• Prepare the IT budget and monitor expenditures.
• Evaluate and recommend hardware/software purchases.
• Maintain an accurate inventory of IT assets.
• Train hotel staff on the proper use of IT systems and software.
• Maintain up‑to‑date IT documentation, SOPs, network diagrams, and manuals.

Requirements

• S1 Bachelor in IT, Computer Science.
• Min 3 – 5 years IT work experience.
• Familiar with hotel systems (PMS, POS, accounting systems, booking engines, etc.), network infrastructure, firewalls, switches, wireless APs and Microsoft environments.