IT Application Support

PT Lion Super Indo; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading retail company in Indonesia seeks an IT Support professional responsible for troubleshooting application software and database issues. You'll follow up on support tickets and perform testing for new applications. Ideal candidates should have at least 3 years of IT experience, possess strong analytical skills, and be detail-oriented. The role requires excellent communication and teamwork abilities, and a willingness to work onsite is essential.

Qualifications

• Minimum of 3 years of experience in IT or Data processing.
• 1 year of experience in application and database handling.
• Service-oriented attitude and good initiative.

Responsibilities

• Follow up on support tickets from IT Service Desk.
• Troubleshoot application software and database issues.
• Perform System Integrity Testing and UAT for user.

Skills

Analytical thinking

Planning and organizing

Leadership

Communication

Teamwork

Detail-oriented

Education

Diploma or Bachelor Degree in Computer, Information System

Job description

Job Description

1. Follow up support tickets from IT Service Desk & Administration within agreed Service Level Agreements.
2. Troubleshoots application software, database issues and web application system on a timely basis.
3. Perform SIT (System Integrity Testing) and review for new and modified application include changing to web application system at store & CSO then creates UAT for user.
4. Working with the IT Functional in identifying problem determination, work around resolution and proposing application system changes.
5. Translate functional requirements and specifications into documented test plans, test scripts, cases and steps.
6. Deployment of service releases, patches, requests and customizations.
7. Implement & monitor Store/DC Application for new and modified application.
8. Perform and support Month End (ME) & Year End data closing per target set for financial report in Accounting.
9. Do consolidation process for ME data and crosscheck for any issues on ME data (eg. Unbalance).
10. Execute request form from user to generation of relevant data files, databases, reports, prints etc in daily operations.
11. Deploy master data for new store and remodeling store project.
12. Create business documents and reports or modify existing reports.

Job Requirements

• Diploma or Bachelor Degree in Computer, Information System, or other closely related major.
• A minimum of 3 years of experience working in IT or Data processing and 1 years of experience handling application and database system.
• Good analytical & conceptual thinking.
• Have planning & organizing skill.
• Have leadership skill.
• Good communication and initiative, service-oriented attitude.
• Able to work with others (teamwork).
• Detail-oriented.
• Willing to WFO