Hygiene Manager

Marriott Hotels Resorts; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global hospitality leader is seeking a Quality Assurance Manager in Bali responsible for implementing quality assurance processes that meet brand standards and improve guest satisfaction. The ideal candidate has a relevant degree and experience in guest services or management operations. The role involves coaching, auditing, and addressing customer feedback to ensure high service standards. Join an organization committed to empowering teams and fostering a welcoming environment.

Qualifications

• 2-year degree in relevant field plus 3 years experience or, a 4-year degree with 1 year experience.
• Experience in guest services, front desk, or sales and marketing.
• Strong understanding of Total Quality Management.

Responsibilities

• Coaches managers on quality leadership.
• Conducts monthly audits for compliance.
• Reviews guest feedback and addresses complaints.
• Facilitates process improvement efforts.

Skills

Guest services experience

Management operations

Quality assurance

Education

2-year degree or 4-year bachelor's degree in Business Administration or related field

Job description

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major – 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major – 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.
• Conducts monthly audit to ensure compliance with company and brand standards.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Assists with regional and/or company-wide implementation of company best practices.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
• Uses data collection methods to compile, display, track, and analyze defect trends.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Models service behaviors that meet or exceed guest expectations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 26210522
• Job Category Procurement, Purchasing, and Quality Assurance
• Posting Date 01/08/2026, 02:09 AM
• Apply Before 02/09/2026, 02:09 AM
• Job Schedule Full time
• Locations Kawasan Pariwisata Nusa Dua, Nusa Dua, Bali, 80363, ID