Human Resource Supervisor

Benny Mart; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A retail company in Tangerang is seeking an experienced HR professional to lead recruitment, design onboarding programs, and manage HR operations across three mini market branches and the Head Office. This role requires 5 to 9 years of HR experience, particularly in retail or FMCG sectors. The ideal candidate will excel in creating HR SOPs and policies, support effective performance management, and foster employee relations. Strong communication skills and the ability to manage complex situations are essential. A proactive mindset is highly valued.

Qualifications

• 5 to 9 years of HR experience, preferably in retail, FMCG or service.
• Strong background in recruitment & HR operations.
• Experience in drafting SOPs, HR forms & policies.

Responsibilities

• Lead end-to-end recruitment for store & head office roles.
• Design & execute onboarding and training programs.
• Build and update HR SOPs, policies & employee handbook.
• Support the director in performance management implementation.

Skills

Recruitment expertise

HR operations knowledge

Communication skills

Interpersonal skills

Problem-solving

Initiative-taking

Job description

To build and execute HR systems, SOPs, recruitment standards, on boarding, people development, and HR operations while providing proactive solutions that improve collaboration, culture, and employee performance across 3 mini market branches and Head Office.

Key Responsibilities

Human Resources

• Lead end-to-end recruitment for store & head office roles
• Design & execute on boarding and training programs
• Build and update HR SOPs, policies & employee handbook
• Support director in performance management implementation
• Conduct exit interviews & turnover analysis with action plans
• Manage disciplinary process consistently and fairly
• Maintain HR data, dashboards & reports
• Support store managers in people-related issues

General Affairs

• Coordinate building maintenance, utilities, office supplies
• Manage vendors for cleaning, security & facility services
• Maintain company asset inventory & vehicle management
• Assist with legal permits & government compliance renewals

Culture & Organization

• Improve communication & collaboration between departments
• Promote initiative-taking & ownership mindset
• Support company events, employee engagement & recognition

Qualifications

• 5 to 9 years HR experience, preferably in retail, FMCG or service
• Strong background in recruitment & HR operations
• Experienced drafting SOPs, HR forms & policies
• Comfortable solving employee issues & conflicts
• Excellent communication & interpersonal skills
• Self-starter, proactive, resourceful, takes initiative
• Willing to learn & grow into HR Manager role

Personality Fit

• Curious, reflective, improvement-oriented
• Not afraid to challenge assumptions respectfully
• Enjoys building structure from scratch
• Calm, professional, emotionally mature
• Takes ownership, doesn't wait to be told