HR Operations & Rewards Manager

Love; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.163.950.000 - 1.496.509.000; Full time

Job summary

A leading womenswear brand in Indonesia is seeking a Manager of People Operations to drive HR initiatives and ensure compliance across multiple SEA markets. The ideal candidate has 8-12 years of HR experience with a strong focus on managing payroll, people processes, and team development. This role offers a dynamic workplace with the opportunity to influence HR as a growth enabler.

Qualifications

• 8-12 years of HR experience, including 4+ years in a managerial role.
• Experience in the Retail industry or navigating change in dynamic environments.
• Hands-on experience with HR platforms.

Responsibilities

• Own HR systems and processes, ensuring compliance and efficiency.
• Oversee payroll processing across SEA countries.
• Build and manage a high-impact People Operations team.

Skills

HR experience

Understanding of labor laws

HR platforms knowledge

Business partnering

Education

Bachelor's degree

Tools

HRIS

ATS

Payroll software

Job description

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

We’re looking for a strategic and hands-on Manager of People Operations & Rewards team to build the foundation that supports our people to thrive. This role owns our people systems, payroll, rewards strategy, compliance, and people analytics—ensuring we scale with consistency, care, and clarity.

You’ll lead and grow a lean and mean regional team, manage vendor partners, and collaborate across our People & Culture function—as well as with organizational leaders and internal stakeholders—to design and operationalize a seamless employee experience.

Main responsibilities

• People Operations & Systems
• Own our HR tech stack (HRIS, ATS, payroll, benefits) and drive process automation and optimization
• Design and streamline employee lifecycle processes: onboarding, offboarding, mobility, documentation
• Ensure data integrity and operational compliance across SEA markets

Payroll & Total Rewards

• Oversee end-to-end payroll processing across multiple SEA countries (in-house and outsourced)
• Own compensation philosophy, salary banding, and benefits programs
• Lead annual comp review cycles, pay equity audits, and employee cost forecasting
• Partner with Finance on workforce cost planning and modeling
• Lead the design and evolution of performance appraisal frameworks.

People Analytics

• Build and own the people data dashboard: attrition, headcount, engagement, cost metrics
• Provide insights and data to inform business and talent decisions
• Track and report on key People KPIs with clarity and actionability

Compliance & Policy

• Maintain HR compliance across key markets.
• Develop and standardize HR practices and ensure global alignment in the application of policies and procedures.
• Own HR policies, contracts, handbooks, and investigations
• Lead internal audits and mitigate people-related risk across the region

Vendor & Partner Management

• Manage third-party payroll providers, benefits brokers, and HR software vendors
• Evaluate, negotiate, and optimize service delivery and cost

Leadership & Team Management

• Lead and grow a small high-impact People Ops team
• Partner closely with our Business Partners to create an integrated People function
• Serve as a key advisor to senior leadership on people operations, comp, and risk

Qualifications & Experience

• 8-12 years of HR experience, with minimum 4 years in a managerial role
• Experience in Retail industry or leading through change in a dynamic environment
• Familiarity with navigating new markets labour regulations and HR best practices
• Hands-on experience with HR platforms (ie. HRIS, ATS, payroll, benefits).
• Proven experience in HRIS projects such as implementations, migrations, or process automation.
• Open to business travel visits to HQ (SG) and other markets
• Experience in Business Partnering is a plus
• Bachelor's degree and comfortable with numbers

You should have / be

• Strategic Partner: Aligns people strategy with business priorities. Sees HR as a growth enabler, not just a support function
• Systems Thinker: Designs and scales HR processes (e.g. onboarding, performance, comp cycles) with clarity, structure, and efficiency.
• Operational Excellence: Ensures compliance, consistency, and reliability in all people operations—across payroll, benefits, policies, and systems
• Influential Communicator: Earns trust and credibility with the C-suite, managers, and team members. Able to influence, mediate, and drive alignment across levels
• Data-Informed: Uses people metrics to drive decisions around retention, engagement, workforce planning, and comp equity
• Builder and Growth Mindset: Thrives in ambiguity. Proactively creates structure, tools, and playbooks in a fast-changing environment. Believes in continuous learning and improvement
• Strong Judgment & Integrity: Navigates sensitive employee situations, nuanced issues, and conflict with empathy,emotional intelligence, and fairness
• Regional & Cultural Fluency: Understands labor laws, norms, and cultural differences across SEA and adapts policies and programs accordingly
• People Developer: Coaches leaders to lead better, and builds a strong, capable HR team with clear career paths and development plan
• Culture Champion: Brings values to life through rituals, leadership behaviors, and people programs. Guards and evolves company culture as the business grows