Hotel Front Desk & Guest Services Supervisor

Marriott Hotels Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 503.609.000 - 671.479.000; Full time

Job summary

A global hospitality company seeks a Full-Time Guest Services Supervisor in Surabaya, Indonesia. Responsibilities include ensuring seamless guest check-ins, managing staff training, and handling guest inquiries. The ideal candidate requires a high school diploma, at least one year of related and supervisory experience, and excellent problem-solving skills. Join a team that values diversity and provides a dynamic work environment.

Qualifications

• At least 1 year of related work experience in guest services.
• 1 year of supervisory experience preferred.
• Ability to follow policies and report workplace issues.

Responsibilities

• Process guest check-ins and manage payment transactions.
• Assist management in training and motivating employees.
• Adhere to quality standards and provide excellent guest service.
• Handle and resolve guest requests and complaints.

Skills

Guest service

Cash handling

Staff training

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A global hospitality company seeks a Full-Time Guest Services Supervisor in Surabaya, Indonesia. Responsibilities include ensuring seamless guest check-ins, managing staff training, and handling guest inquiries. The ideal candidate requires a high school diploma, at least one year of related and supervisory experience, and excellent problem-solving skills. Join a team that values diversity and provides a dynamic work environment.