Head Tenant Relation Management

PT Berkah Kawasan Manyar Sejahtera; Gresik; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A reputable company in Indonesia is seeking a Tenant Relation Head to grow recurring income through provision of utilities to tenants. This role requires at least 10 years of experience, a Bachelor's Degree in a related field, and strong social and communication skills in both English and Mandarin. Responsibilities include monitoring utility services, tenant satisfaction, and coordinating with various divisions to ensure effective service delivery. Join us to make a significant impact on tenant relations and service quality.

Qualifications

• Minimum GPA 3.00 from a reputable University.
• At least 10 years working experience as Tenant Relation Head.

Responsibilities

• Grow profitably of recurring income through provision of utilities to existing tenants.
• Monitor recurring income from utilities & IT Service.
• Conduct regular check-ins with tenant representatives for quality service.
• Identify potential increase in demand from existing tenants.

Skills

Good interaction social

Communicative

Negotiation skill

Presentation skill

Ability to speak in English

Ability to speak in Mandarin

Education

Bachelor Degree in Law, Marketing, International Business Management

Job description

Responsibilities

This position is a role to grow profitably of recurring income through provision of utilities to existing tenants.

Monitoring recurring income from utilities & IT Service

Monitor progress of utility connectivity.

Coordinate with accounting for billing registration.

Together with AR Section for timely tenant payment.

Analyze product preferences for possible tailored offering.

Identify potential increase in demand from existing tenants to inform Operations Division & IT Division to maintain consistent & reliable services.

Maintain high tenant satisfaction in accordance to company guidelines.

Conduct regular check-ins with tenant representatives for quality service provided.

Resolve all tenants complaints in a timely manner.

Provide customer care services (e.g. point of contact for help or questions).

Conduct periodic tenant satisfaction survey.

Coordinate with Legal Division to support tenants in obtaining regulatory permits for operation.

Identify high value tenants segment for input to sales to refine sales strategy. Equip tenant officers with adequate customer care skills & problem solving.

Conduct effective risk management process and promote risk awareness.

Qualifications

• Bachelor Degree’s in Law, Marketing, International Business Management with minimum GPA 3.00 from reputable University
• At least 10 years working experience as Tenant Relation Head.
• Good interaction social, communicative, negotiation skill and presentation skill
• Ability to speak in English & Mandarin

Attention

We will review further and for those who meet the qualification will be contacted to attend the recruitment process

BKMS - JIIPE does not collect any fees from Applicants in the recruitment process