Head of Operation - Clinic

Michael Page; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading beauty clinic group in Indonesia is seeking a Head of Operations to oversee multi-site operations and ensure high service standards. The successful candidate will have over 10 years in operations management, skilled in strategic growth and team leadership. This role offers a competitive benefits package and substantial career development opportunities.

Benefits

Interesting benefits package

Comprehensive training and development programmes

Qualifications

• Minimum 10 years of experience in multi-site operations.
• Proven track record in scaling operations and managing teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee end-to-end clinic operations ensuring service delivery.
• Develop operational frameworks for rapid growth.
• Partner with executive team for strategic planning.

Skills

Multi-site operations management

Strategic thinking

Problem-solving

Communication

Stakeholder management

Education

Bachelor's degree in Business, Operations, or related field

Tools

CRM systems

Inventory management

Customer experience metrics

Job description

About Our Client

Our client is a fast-growing beauty and aesthetic clinic group with a strong presence across Indonesia. Known for their innovation, personalised care, and high-performance service delivery, the organisation is scaling rapidly and seeks a seasoned operations profile to assist its next phase of expansion.

Job Description

As a Head of Operation, your main roles will include:

• Oversee end-to-end clinic operations across all branches, ensuring consistency in service delivery, SOP compliance, and customer satisfaction.
• Develop and implement scalable operational frameworks to handle rapid growth and multi-site coordination.
• Manage cross-functional teams including clinic managers, supply chain, and customer service to optimise work flows and resource utilisation.
• Partner with executive team on strategic planning, budgeting, and expansion road-maps.
• Ensure regulatory compliance, risk management, and adherence to health and safety standards.
• Developing and implementing strategies to optimise processes and improve efficiency.
• Identifying opportunities for growth and innovation within the retail operations.

The Successful Applicant

A successful Head of Operation should have:

• Minimum 10 years of experience in multi-site operations, preferably in health-care, beauty, or retail service industries.
• Proven track record in scaling operations, managing teams, and implementing SOPs across diverse locations.
• Strong strategic thinking skills with a hands-on approach to problem-solving.
• Excellent communication and stakeholder management abilities.
• Familiarity with CRM systems, inventory management, and customer experience metrics.
• Bachelor's degree in Business, Operations, or related field

Whats on Offer

• Interesting benefits package
• Comprehensive training and development programmes

This is an excellent opportunity for a motivated profile to make a significant impact as a Head of Operation in the retail sector. Interested candidates are encouraged to apply and take the next step in their career.