Head of Claim - General Insurance

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment agency is seeking a Head of Commercial Claims Management for a reputable General Insurance company in Jakarta. The role involves overseeing claims processes, leading teams, and ensuring compliance within a supportive environment. The ideal candidate will have strong experience in claims management and relevant educational qualifications in finance or business.

Benefits

Comprehensive benefits package

Opportunities for professional growth

Supportive work environment

Qualifications

• Strong background in commercial claims management within the insurance industry.
• Proven ability to lead and manage teams effectively.
• In-depth knowledge of insurance regulations and compliance requirements in Indonesia.

Responsibilities

• Oversee the end-to-end process of commercial claims management.
• Develop and implement strategies to optimise claims operations.
• Ensure compliance with regulatory standards and internal policies.

Skills

Commercial claims management

Analytical skills

Leadership

Communication skills

Education

Relevant educational qualifications in business or finance

Professional insurance qualification (AAMAI and/or ANZIFF)

Job description

Overview

Head position in reputable General Insurance company.
Competitive remuneration and benefits package.

About Our Client

Multinational & Well Established General Insurance Company.

Job Description

• Overseeing the end-to-end process of commercial claims management to ensure timely and accurate handling.
• Developing and implementing strategies to optimise claims operations and enhance customer satisfaction.
• Ensuring compliance with regulatory standards and internal policies in all claims activities.
• Leading and mentoring a team of claims professionals to achieve departmental goals.
• Collaborating with internal and external stakeholders to resolve complex claims cases effectively.
• Analysing claims data to identify trends, risks, and opportunities for improvement.
• Providing expert advice and guidance on high-value or complex claims cases.
• Contributing to the development of policies and procedures to enhance operational efficiency.

The Successful Applicant

• A strong background in commercial claims management within the insurance industry.
• Relevant educational qualifications in business, finance, or a related field; professional insurance qualification (AAMAI and/or ANZIFF) preferred.
• Proven ability to lead and manage teams effectively.
• Excellent analytical and problem-solving skills to address complex claims scenarios.
• In-depth knowledge of insurance regulations and compliance requirements in Indonesia.
• Fluent in English, strong communication and interpersonal skills to liaise with diverse stakeholders.

What\'s on Offer

• Comprehensive benefits package, including allowances and performance incentives.
• Opportunities for professional growth and development within the insurance sector.
• A supportive and inclusive work environment.