Guest Service Agent

Accor Hotels; Jimbaran; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel chain in Jimbaran, Indonesia is seeking an individual who can provide exceptional service as part of their hospitality team. The role involves greeting guests, checking them in, addressing their requests, and settling accounts. Previous experience in a luxury hotel setting is preferred, along with strong communication and interpersonal skills. The candidate should have a keen attention to detail and a problem-solving mindset. Join a supportive team that values employee development and community contributions.

Benefits

Employee benefit card for discounts at hotels

Talent development programs

Growth opportunities globally

Qualifications

• Previous experience in a similar role within a luxury hotel is preferred.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative add a personalized experience.
• Proudly promote the hotel facilities and enhance guests’ stays.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Problem-solving abilities

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

ABOUT THE ROLE

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take the initiative add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Previous experience in a similar role within a luxury hotel is preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving abilities

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.