Guest Experience Marketing Executive

Marriott Vacations Worldwide; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading hospitality company in Bali is hiring for a position focused on guest relations, sales, and concierge services. The ideal candidate must excel in customer service and effectively communicate with guests and co-workers. Responsibilities include assisting with transportation needs, promoting the brand, and maintaining a positive team environment. The role requires knowledge of local attractions and the ability to work well under pressure. Commitment to customer satisfaction is essential.

Qualifications

• Actively listen and respond to guest concerns and requests.
• Use sales techniques that maximize revenue while maintaining loyalty.
• Communicate professionally with guests and co-workers.

Responsibilities

• Assist guests in arranging transportation and activities.
• Maintain positive working relationships with team members.
• Comply with quality assurance expectations and standards.

Skills

Guest service excellence

Sales techniques

Communication skills

Teamwork and cooperation

Tools

Goldmine

Timeshareware

Outlook

Word

Excel

Job description

A leading hospitality company in Bali is hiring for a position focused on guest relations, sales, and concierge services. The ideal candidate must excel in customer service and effectively communicate with guests and co-workers. Responsibilities include assisting with transportation needs, promoting the brand, and maintaining a positive team environment. The role requires knowledge of local attractions and the ability to work well under pressure. Commitment to customer satisfaction is essential.