Global Customer Experience Specialist

Ailytics; Daerah Khusus Ibukota Jakarta; On-site; IDR 167.364.000 - 251.047.000; Full time

Job summary

A technology company in Jakarta is seeking a Customer Experience Specialist to act as the primary liaison between clients and teams. Fluency in English is essential, and the role includes managing customer requests and improving overall experience. Ideal candidates will have strong communication skills and a customer-first attitude. This role offers a chance to make a significant impact in a start-up environment.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to manage multiple customer accounts.
• Detail-oriented with strong documentation skills.
• Proactive in identifying issues and suggesting improvements.
• Customer-first attitude with empathy.

Responsibilities

• Act as primary liaison between customers and internal teams.
• Track, prioritise, and manage customer requests.
• Identify recurring pain points and propose improvements.
• Convey customer feedback to internal stakeholders.
• Communicate product information clearly to customers.

Skills

English communication

Customer support experience

Multitasking

Organised

Proactive

Empathy

Job description

A technology company in Jakarta is seeking a Customer Experience Specialist to act as the primary liaison between clients and teams. Fluency in English is essential, and the role includes managing customer requests and improving overall experience. Ideal candidates will have strong communication skills and a customer-first attitude. This role offers a chance to make a significant impact in a start-up environment.