General Manager - F&B

PT PELANGI BAHAGIA INDONESIA; Provinsi Bali; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A premium wellness destination in Bali is seeking an experienced General Manager for Food & Beverage operations. This role requires strategic leadership to oversee premium service, financial performance, and brand excellence across all outlets. The ideal candidate will have senior management experience in hospitality, strong financial acumen, and a guest-focused mindset. The position offers competitive compensation and responsibilities in strategic planning, operations, and team development, adhering to high standards in service and compliance.

Qualifications

• Senior management experience in food & beverage or hospitality operations.
• Proven track record managing multiple outlets or large-scale F&B operations.
• Deep understanding of food safety, hygiene, and operational compliance.

Responsibilities

• Develop and execute business plans and annual budgets for all F&B operations.
• Oversee daily operations ensuring premium service, product quality, and consistency.
• Collaborate with marketing on promotions, events, and brand positioning.

Skills

Strong leadership

Financial acumen

Excellent communication

Guest-focused mindset

Operational compliance knowledge

Job description

Reload Sanctuary is a premium wellness, fitness, and lifestyle destination in Bali, combining high‑end training, recovery, nutrition, and hospitality under one unified vision.

Our Food & Beverage division is a core pillar of the experience, designed to deliver world‑class healthy cuisine, macro friendly, refined comfort food, and exceptional service in a premium environment.

We are looking for an experienced General Manager F&B to fully own, lead, and scale our food and beverage operations to the highest international standards.

Role Overview

The General Manager Food & Beverage is responsible for the strategic leadership, operational excellence, financial performance, and brand consistency of all F&B outlets within Reload Sanctuary.

This role reports directly to the CEO and requires a hands‑on leader capable of building structure, systems, and high‑performing teams while delivering an exceptional guest experience aligned with a wellness‑driven lifestyle brand.

Key Responsibilities

Strategic Leadership & Financial Management

• Develop and execute business plans and annual budgets for all F&B operations
• Own full P&L responsibility, including revenue growth, cost control, and profitability
• Monitor financial performance against targets and implement corrective actions

Operations & Brand Excellence

• Oversee daily operations across all F&B outlets, ensuring premium service, product quality, hygiene, and consistency
• Implement SOPs to maintain brand standards, efficiency, and guest satisfaction
• Drive continuous improvement aligned with modern hospitality and wellness trends

Marketing, Events & Growth

• Collaborate with the marketing team on promotions, launches, and special events
• Support brand positioning, visibility, and revenue growth initiatives
• Ensure F&B concepts remain relevant, attractive, and differentiated in the Bali market
• Build, lead, and develop a high‑performing F&B team
• Oversee recruitment, training, performance evaluations, coaching, and career development
• Enforce grooming, dress code, and professional conduct standards
• Create a strong culture of accountability, excellence, and service mindset

Reporting & Governance

• Prepare and present financial and operational reports to the CEO
• Ensure compliance with food safety, hygiene, and local regulations
• Maintain strong relationships with suppliers, partners, and stakeholders

Key Performance Indicators

• Revenue growth and profitability
• Budget adherence and cost efficiency
• Guest satisfaction and service quality
• Team engagement and retention
• Operational consistency and reporting accuracy

Candidate Profile

Experience & Background

• Senior management experience in Food & Beverage or hospitality operations
• Proven track record managing multiple outlets or large‑scale F&B operations
• Strong financial acumen with full P&L ownership
• Strong leadership, communication, and decision‑making skills
• Deep understanding of food safety, hygiene, and operational compliance
• Ability to balance operational detail with strategic vision
• Guest‑focused mindset with premium service standards
• Fluent in English; additional languages are a plus

Location: South Jakarta, Jakarta, ID