Front Office Staff

Siloam Hospitals Group; Banten; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A premier healthcare provider in Indonesia is seeking a front desk manager to ensure smooth operations and excellent customer service. You will train and supervise staff, maintain a tidy reception area, and address customer inquiries and complaints. Ideal candidates should have a Diploma in Healthcare Administration or related fields, exceptional interpersonal skills, and familiarity with front office management software. Join us in our mission to provide affordable healthcare to all socio-economic backgrounds in Indonesia.

Qualifications

• Minimum education of Highschool Graduate or Diploma (D3) in related field.
• Excellent interpersonal skills for customer service.
• Familiarity with office management software and EHR systems.

Responsibilities

• Ensure the front desk is tidy and stocked with materials.
• Train and supervise staff including receptionists and security guards.
• Handle customer complaints and requests promptly.
• Provide accurate and timely customer service.

Skills

Interpersonal skills

Customer service

Time management

Education

Highschool Graduate/ Diploma (D3) in Healthcare Administration or related

Tools

Front office management software

Electronic health records (EHR) systems

Microsoft Office Suite (Excel, Word)

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Qualifications

• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast‑paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

[BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.