Front Office Manager

Pullman Hotels & Resorts; Kota Bandung; On-site; IDR 500.417.000 - 750.626.000; Full time

Job summary

A leading international hotel brand is seeking a Front Office Manager in Bandung, Indonesia. This role involves leading the front office team, ensuring exceptional guest experiences, and optimizing operations. The ideal candidate has a Bachelor's in Hospitality Management, over 5 years of experience in front office roles, and strong leadership skills. This opportunity offers a vibrant work environment and the chance to foster guest satisfaction while managing departmental budgets and performance metrics.

Qualifications

• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.

Responsibilities

• Lead and manage the front office team, including reception, concierge, and reservations staff.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.

Skills

Customer service

Leadership

Problem-solving

Organizational skills

Multilingual abilities

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Job Description

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilitiesStrong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred)
• Familiarity with the local tourism industry and attractions in the Bandung area
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management

Your Team And Working Environment

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.