Front Office and Service Lead

WM Center; Indonesia; On-site; IDR 133.355.000 - 200.034.000; Full time

Job summary

A leading service provider in Indonesia is seeking a qualified individual to supervise daily service operations and coordinate team activities. The ideal candidate will have a diploma or bachelor's degree, strong leadership skills, and 2-3 years of experience in service operations. Responsibilities include ensuring service quality and identifying sales opportunities. This role offers an engaging work environment focused on operational excellence and revenue generation.

Qualifications

• Minimum of 2-3 years of experience in service operations.
• Solid understanding of service quality standards.
• Ability to analyze sales data and identify improvement opportunities.

Responsibilities

• Supervise daily service operations and ensure high-quality service delivery.
• Coordinate and monitor the service team, including scheduling tasks.
• Provide support and guidance to team members.

Skills

Strong leadership

Team coordination

Multitasking

Customer satisfaction focus

Education

Diploma or bachelor’s degree

Tools

Basic software tools for scheduling and reporting

Job description

• Supervise daily service operations, ensure efficient and high-quality service delivery.
• Coordinate and monitor the service team, including scheduling and task assignments (Front Office and Cleaning Service)
• Ensure adherence to service standards, policies, and procedures.
• Provide support and guidance to team members, address operational challenges.
• Monitor service performance and identify opportunities for improvement.
• Analyze sales numbers and ensure service operations contribute positively to achieving overall revenue goals.
• Identify new sales opportunities through exceptional service, cross-selling, and up-selling where applicable.

Requirements

• Diploma or bachelor’s degree in any field (preferably in hospitality or healthcare-related disciplines).
• Minimum of 2-3 years of experience in service operations
• Strong leadership and team coordination skills.
• Proficiency in using basic software tools for scheduling and reporting.
• Ability to multitask and manage operational and sales goals simultaneously.
• Solid understanding of service quality standards and how they align with customer satisfaction and revenue generation.

• Jenis pekerjaan

  Kontrak

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