(fluent Dutch) Customer Support Consultant (Indonesia, remotely)

SupportYourApp; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer support service provider is looking for a Customer Support Consultant in Medan, Indonesia. This position involves communicating with clients to resolve inquiries and assisting them with product features. The ideal candidate must speak excellent Dutch and English, with prior experience in customer support. This role offers the flexibility of working remotely, a fixed schedule, and a multicultural work environment.

Benefits

Fixed schedule: Monday‑Friday, 5 PM‑1 AM Jakarta time

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Responsive management interested in growth

Qualifications

• Must have excellent written and spoken Dutch skills.
• Experience in handling customer support inquiries.
• Familiarity with CRM systems is a plus.

Responsibilities

• Communicate with hot leads and existing customers via calls and emails.
• Identify and escalate complex technical issues.
• Assist customers with inquiries related to product features.

Skills

Excellent Dutch (C1)

English (B2)

Experience with Google Suite

Experience in customer support

Positive attitude

Tech-savvy

Job description

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What You Will Do

• Communicate with hot leads and existing customers via calls and emails.
• Build positive and long‑lasting relationships with customers.
• Identify and escalates complex technical issues, ensuring prompt resolution of requests.
• Assist customers with inquiries related to product features.
• Meet team KPIs.
• Securely work with customers' sensitive information.
• Maintain working knowledge of our client's products and services.

What you need to succeed in this role

• Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level.
• Experience with Google Suite.
• Experience in customer support.
• Positive and responsible attitude.
• Tech‑savvy.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus

• Experience in sales.
• Experience with CRM systems.

Benefits and Perks

• Fixed schedule: Monday‑Friday, 5 PM‑1 AM (Jakarta time).
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work‑life balance.
• Responsive management interested in your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.