Floor Supervisor Restaurant

PT Boga Tuan Pratama; Serpong; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A local restaurant chain in Gading Serpong is looking for a Restaurant Supervisor to oversee daily operations, ensuring excellent customer satisfaction. The supervisor will manage staff, maintain food quality, and handle customer complaints effectively. Candidates should possess a bachelor's degree in management and have at least 2 years of restaurant leadership experience. Exceptional communication and organizational skills are essential. The role is full-time and on-site.

Qualifications

• Minimum 2 years of experience in a Restaurant Leader Position.
• Exceptional organizational, communication, and customer service skills.
• Well-presented and professionally groomed at all times.

Responsibilities

• Supervises the activity of the restaurant services.
• Maintain inventory of all needed supplies.
• Manage the work schedules of our restaurant’s staff.
• Check quality of food and beverages served.
• Assist in hiring and training new employees.
• Appraise staff performance and provide feedback.
• Develop strategies for improving customer dining experience.
• Respond to customer complaints quickly.

Skills

Organizational skills

Communication skills

Customer service skills

Education

Bachelor's Degree in Business Management or equivalent

Tools

MS Office

Restaurant Management software

POS systems

Job description

This is a full-time on-site role for a Restaurant Supervisor located in Gading Serpong. The Restaurant Supervisor will be responsible for overseeing the day-to-day operations of the restaurant, ensuring customer satisfaction, managing staff, and maintaining a high level of customer service.

Job Descriptions

Supervises the activity of the restaurant services

Maintain Inventory of all needed Supplies

Manage the Work Schedules of our Restaurant’s Staff

Check Quality of Food and Beverages served

Assist in the Hiring and Training of new employees as well as the continuous training of existing staff

Be Fully in Charge Managing and Training all Service Crew

Appraise Staff Performance and provide feedback to improve productivity

Develop strategies for improving our customers’ dining experience

Respond to Customer complaints quickly and resolve them effectively

Making Report Progress weekly

Monitoring all Restaurant Area

Requirement

Candidate must possess at least Bachelor's Degree in Business Management, Food & Beverage Services Management or equivalent.

Minimum 2 years of experience in a Restaurant Leader Position

Exceptional organizational, communication, and customer service skills

Well-Presented and Professionally Groomed all the time

Working knowledge of various computer software programs (MS Office, Restaurant Management software, POS)

Willing to be Placed in Gading Serpong