FLOOR CAPTAIN - LIFESTYLE (JAKARTA)

Ismaya Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality company in Jakarta Utara is seeking a dedicated Waiter/Waitress to provide excellent service and ensure customer satisfaction. The ideal candidate will have proven experience in a similar role, familiarity with POS systems, and strong multitasking skills. Join us to contribute to memorable dining experiences in a fast-paced environment.

Qualifications

• Proven work experience as a Waiter or Waitress.
• Hands-on experience with cash register and ordering systems.
• Excellent presentation skills.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Provide wait service to ensure customer satisfaction.
• Take customer orders and deliver food and drinks.
• Check dishes for cleanliness and presentation.
• Maintain a tidy dining area.

Skills

Cash register operation

Multitasking

Customer service

Effective communication

Attention to detail

Education

High school diploma

Tools

Revel POS

Toast POS

Job description

Providing excellent wait service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Stock control of cutleries, plates and service amenities, stock take of hardware. Maintain table decor and stock take.

Requirements

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

About the Company

Hospitality & Tourism 1,001-5,000 employees

Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer.

We are a holding company of several lifestyle brands, including DRAGONFLY, SOCIAL HOUSE, SOCIAL GARDEN, OSTERIA GIA, SKYE, MR. FOX, A/A A/O BAR, MANARAI, PIZZA E BIRRA, PUBLIK MARKETTE, KITCHENETTE, TOKYO BELLY, THE PEOPLE’S CAFÉ, SUSHI GROOVE, SEJUICE ME, DJOURNAL COFFEE, DJOURNAL HOUSE, DARLIN RECORDS, ISMAYA LIVE, WE THE FEST (WTF), DJAKARTA WAREHOUSE PROJECT (DWP), JAKARTA CULINARY FEASTIVAL (JCF) and many more to come.