First-Year Growth Account Manager

GitLab; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software company in Indonesia is seeking an Account Manager to oversee first-year customer relationships. You will guide new customers through onboarding to foster growth and value realization. This role involves close collaboration with multiple teams to execute strategies that enhance customer satisfaction and drive adoption. Ideal candidates will have experience in customer success management or account management, strong communication skills, and an ability to excel in a metrics-driven environment.

Qualifications

• Experience in customer-facing roles such as customer success management or account management.
• Strong prioritization and organizational skills to manage multiple accounts.
• Track record of building trusted advisor relationships and driving product adoption.

Responsibilities

• Serve as the primary relationship owner for new customers throughout the first year.
• Support the 90×90 success framework to drive early license utilization.
• Maintain strategic engagement with key stakeholders to identify expansion opportunities.

Skills

Customer success management

Account management

B2B SaaS experience

Building trusted advisor relationships

Proven organizational skills

Effective communication

Metrics-driven environment

Job description

A leading software company in Indonesia is seeking an Account Manager to oversee first-year customer relationships. You will guide new customers through onboarding to foster growth and value realization. This role involves close collaboration with multiple teams to execute strategies that enhance customer satisfaction and drive adoption. Ideal candidates will have experience in customer success management or account management, strong communication skills, and an ability to excel in a metrics-driven environment.