Fintech Telemarketing Team Lead

PT Dana Pinjaman Inklusif; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fintech company in Indonesia is seeking a Telemarketing Supervisor to manage a team focused on achieving sales targets. This role entails overseeing performance, training team members, and ensuring compliance with financial regulations. Ideal candidates will have a Bachelor’s degree and 2–3 years of relevant experience. Proficiency in CRM tools and strong leadership skills are essential. The position is based in Jakarta.

Qualifications

• Minimum 2–3 years of experience as a Telemarketing Supervisor or in a similar role.
• Strong leadership, coaching, and communication skills required.
• Understanding of basic financial products such as online lending or digital insurance.

Responsibilities

• Lead, motivate, and coach the telemarketing team to achieve sales targets.
• Ensure KPIs such as call volume and lead conversion rates are met.
• Prepare and submit performance reports to management.
• Provide training on communication techniques and product knowledge.
• Collaborate with Marketing and Customer Service teams.
• Ensure compliance with data privacy policies and financial regulations.

Skills

Leadership

Sales Data Analysis

Communication Skills

Coaching

Target-Oriented

Education

Bachelor’s degree in Marketing, Management, or Communication

Tools

Microsoft Excel

CRM tools

Telemarketing systems (e.g., dialers, lead trackers)

Job description

A fintech company in Indonesia is seeking a Telemarketing Supervisor to manage a team focused on achieving sales targets. This role entails overseeing performance, training team members, and ensuring compliance with financial regulations. Ideal candidates will have a Bachelor’s degree and 2–3 years of relevant experience. Proficiency in CRM tools and strong leadership skills are essential. The position is based in Jakarta.