Fashion Retail Store Lead – Customer Experience

PT Global Digital Niaga; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform is seeking a passionate Store Supervisor for its fashion retail division in Jakarta Utara. The ideal candidate will lead daily store operations, ensure excellent customer service, and drive sales performance. Applicants should possess a degree in Business or Retail Management, along with 2-4 years in retail, including supervisory experience. Strong leadership, communication skills, and a customer-first mindset are essential. Join a dynamic team committed to creating an integrated shopping experience.

Qualifications

• Minimum 2-4 years of retail fashion experience with supervisory or team lead role.
• Strong leadership skills to coach and motivate team members.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Lead the store team to achieve sales targets and deliver exceptional customer service.
• Oversee store operations including inventory management and team performance.
• Ensure compliance with operational procedures and brand standards.

Skills

Leadership

Sales Target Achievement

Customer Service

Team Management

Communication

Education

Diploma or Bachelor's degree in Business, Retail Management, or Marketing

Tools

POS systems

Microsoft Excel

Microsoft Word

Job description

A leading e-commerce platform is seeking a passionate Store Supervisor for its fashion retail division in Jakarta Utara. The ideal candidate will lead daily store operations, ensure excellent customer service, and drive sales performance. Applicants should possess a degree in Business or Retail Management, along with 2-4 years in retail, including supervisory experience. Strong leadership, communication skills, and a customer-first mindset are essential. Join a dynamic team committed to creating an integrated shopping experience.