Executive Housekeeper - Manado Marriott Resort & Spa

Marriott Hotels Resorts; Manado; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier international resort in Manado is seeking a Housekeeping Manager responsible for overseeing daily operations of housekeeping and recreation. Ideal for candidates with prior experience in a resort and a strong emphasis on guest satisfaction and team management. This position ensures cleanliness, operates within budget, and enhances employee training programs to maintain quality standards. Join a celebrated hospitality brand and make a difference in guest experiences.

Qualifications

• Experience in housekeeping or a related professional area for at least 2 years.
• Degree from an accredited university or a high school diploma.

Responsibilities

• Manages daily shift operations of Housekeeping and Recreation.
• Ensures guest areas are clean and well maintained.
• Conducts inspections and holds team accountable.

Skills

Prior experience in resort environments

Proficiency in local language

Guest service skills

Education

High school diploma or GED

2-year degree in Hotel Management or related

Job description

Job Description

The 355-key Manado Marriott Resort & Spa is set to open in Q1 2026 as part of a landmark mixed‑use mega development that will feature resorts, a retail village, eco‑park, agro‑tourism fruit farms, flower gardens, and paddy fields. Conveniently located near Manado’s international airport and retail hubs, the resort will offer four distinct dining venues, five function spaces totaling 1,408 square metres, and a range of leisure amenities including a swimming pool, fitness centre, kid’s club, and the signature Quan Spa.

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

The ideal candidate for this role will have prior experience working in Indonesia, preferably in resort environments and pre‑opening projects. Proficiency in the local language is required to ensure effective communication and operational success.

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviours of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow‑up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so‑familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well‑being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25164314
• Job Category Housekeeping & Laundry
• Posting Date 10/15/2025, 12:00 AM
• Job Schedule Full time