EV Charger Projects: Customer Success & Operations Lead

PT Enerfusion Technology Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology firm in Jakarta is looking for an experienced Customer Service professional to manage operations for electric vehicle charger projects. Responsibilities include solving customer issues, developing improvement strategies, and working with cross-functional teams to ensure efficient project delivery. The ideal candidate should have strong problem-solving abilities, effective communication skills, and proficiency in project management tools. This full-time position offers an opportunity to lead customer service initiatives and enhance customer satisfaction.

Qualifications

• Excellent problem-solving and decision-making skills.
• Effective communication and interpersonal skills.
• Proficient in project management tools and data analysis.

Responsibilities

• Manage and solve customer problems quickly and ensure customer satisfaction.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Collaborate with cross-functional teams for timely project completion.

Skills

Problem-solving skills

Decision-making skills

Effective communication

Interpersonal skills

Tools

Project management tools

Job description

A leading technology firm in Jakarta is looking for an experienced Customer Service professional to manage operations for electric vehicle charger projects. Responsibilities include solving customer issues, developing improvement strategies, and working with cross-functional teams to ensure efficient project delivery. The ideal candidate should have strong problem-solving abilities, effective communication skills, and proficiency in project management tools. This full-time position offers an opportunity to lead customer service initiatives and enhance customer satisfaction.