English Travel Support Agent - Night Shifts, Global Bookings

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading online travel agency in Yogyakarta is looking for an English Customer Service Agent. In this role, you will provide live chat support, manage customer reservations, and ensure high service quality. Ideal candidates will have excellent English skills and problem-solving abilities. Fresh graduates are welcome, but experience in customer service is preferred. Enjoy a competitive salary, a supportive work environment, and opportunities for career growth.

Benefits

Competitive salary

Attractive benefits package

Career growth opportunities

Qualifications

• Minimum B2 level English proficiency in writing and speaking.
• Experience in customer service is preferred, but fresh graduates are welcome.
• Strong multitasking and problem-solving skills necessary.

Responsibilities

• Provide call center support to customers worldwide.
• Manage reservations, including flight and hotel bookings.
• Handle booking modifications and cancellations efficiently.
• Resolve customer issues to ensure a smooth travel experience.
• Maintain high customer satisfaction and service quality.

Skills

Excellent English proficiency (minimum B2 level)

Problem-solving abilities

Multitasking abilities

Attention to detail

Education

Fresh graduates or experience in the same field preferred

Job description

A leading online travel agency in Yogyakarta is looking for an English Customer Service Agent. In this role, you will provide live chat support, manage customer reservations, and ensure high service quality. Ideal candidates will have excellent English skills and problem-solving abilities. Fresh graduates are welcome, but experience in customer service is preferred. Enjoy a competitive salary, a supportive work environment, and opportunities for career growth.