English Call Center

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A business consultancy firm in Yogyakarta seeks a Call Center Representative to assist overseas clients through phone, email, and live chat. The ideal candidate will have outstanding English communication skills and experience in customer service or call center roles. Applicants should be ready to work flexible hours, including graveyard shifts and weekends. Join us for a supportive work culture focused on career growth and development.

Benefits

Professional and friendly work environment

Free English and career advancement courses

Participation in office sports and recreational activities

Qualifications

• Fluently English speaking with no accent.
• Preferably experienced in customer service or call center.
• Hard worker, patient, punctual, and honest.

Responsibilities

• Initiate and answer phone calls with overseas clients.
• Respond to emails and live chats from clients.
• Assist clients with vacation rental listings.

Skills

Excellent written and verbal English communication skills

Fast and accurate typing

Problem-solving skills

Time management

Computer literacy

Ability to multi-task

Work under pressure

Optimistic attitude

Job description

Responsibilities

• Initiate & answer phone calls with overseas clients.
• Respond to emails and live chats originating from overseas clients.
• Assist clients with their questions on the vacation rental listings product and ensure resolution for the listings issues.
• Handle and resolve clients' inquiries and complaints.
• Communicate and coordinate with colleagues and internal departments.

Requirements

• Must have excellent written and verbal English communication skills, fast and accurate typing, and create grammatically correct responses without any spelling errors.
• Fluently English speaking with no accent.
• Have good problem analysis and problem-solving skills.
• Strong time management and decision making skills.
• Comfortable using computers.
• Fast learner on new software.
• Ability to multi-task properly.
• Ability to handle stressful situations appropriately.
• Preferably have experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage).
• Can successfully communicate with the customer to gather information and learn about their needs and expectations.
• Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure.
• Can adapt to a fast-paced work environment.
• Optimistic attitude towards work and with their colleagues.
• Willing to work on site.
• Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays.

Application Instructions

Email me at rockstars at mindosolutions dot com but do not include anything else apart from what I am asking below (if you do our filter system will not accept it anyways)

1. Use this format “Rockstars Call Center” as your subject.
2. Attach your latest CV in English.
3. Answer the following questions in your email:
4. Describe your previous job in English.
5. Provide 1 reference from your previous work/internship in this format 1) Full Name, 2) Company, 3) WA number - make sure it's contactable. If this reference doesn't respond, we're not going forward with your application.
6. When I ask your previous employers to rate your work from 1 to 10, what number do you think they will give you? Why?
7. Why is the sky blue?
8. What's your expected monthly basic salary?
9. Which of the following types of qualifications do you have?
10. How many years' experience do you have as a Call Centre Role?
11. How would you rate your English language skills?
12. Have you worked in a call centre before?
13. Which of the following languages are you fluent in?
14. Do you have customer service experience?
15. How much notice are you required to give your current employer?

Mindo

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees. Apply today and join the Mindo family.

Location

Bali, ID