E‑commerce Customer Experience Specialist – Chat & Growth

Intrepid Asia; Jawa Tengah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Ecommerce provider in Indonesia seeks a Customer Experience Representative to manage buyer inquiries across various platforms. This role involves providing outstanding customer service through chat, addressing concerns, and actively collaborating with internal teams to improve customer experience. Ideal candidates should be passionate about service, fluent in Indonesian and English, with experience in e-commerce and customer service roles. Competitive compensation and a professional work environment are offered.

Benefits

Excellent and competitive compensation package

Professional international working environment

Opportunities for personal and professional development

Qualifications

• Must have a passion for customer service and a willingness to go the extra mile.
• Experience in a chat customer service role is preferable.
• Fluent in both written and spoken Indonesian and English.

Responsibilities

• Respond to buyer inquiries via chat in a professional manner.
• Ensure all chats are logged for CRM and meet response SLAs.
• Assist with promotions and sales performance through upselling.

Skills

Passion for customer service

Excellent chat communication skills

Understanding of customer needs

Experience in customer service

Fluent in Indonesian and English

Job description

A leading Ecommerce provider in Indonesia seeks a Customer Experience Representative to manage buyer inquiries across various platforms. This role involves providing outstanding customer service through chat, addressing concerns, and actively collaborating with internal teams to improve customer experience. Ideal candidates should be passionate about service, fluent in Indonesian and English, with experience in e-commerce and customer service roles. Competitive compensation and a professional work environment are offered.