Direct Contract, Customer Service Officer, Technology & Operations

DBS; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial institution in Indonesia is seeking a Customer Service Officer in Technology & Operations. The role involves providing phone banking services, ensuring a high-quality customer experience, and maintaining professionalism. Applicants should have a degree and at least 1 year of experience in customer service. Key skills include clear communication, time management, and problem-solving. This role offers a chance to be a part of a dynamic team committed to service excellence.

Qualifications

• Must have a degree or similar qualification.
• At least 1 year of experience working in a customer service job.

Responsibilities

• Provide phone banking services to customers to meet individual goals.
• Follow up on outstanding customer requests for timely resolution.
• Maintain professionalism when interacting with customers and colleagues.
• Ensure accuracy and compliance in all tasks.

Skills

Clear Communication

Time Management

Problem Solving

Attention to Detail

Education

Degree or similar qualification

Job description

Job Description - Direct Contract, Customer Service Officer, Technology & Operations (WD78397)

Direct Contract, Customer Service Officer, Technology & Operations - ( WD78397 )

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities

• Provide phone banking services to customers to meet individual goals, targets, and Customer Service Centre service levels.
• Follow up on any outstanding customer requests to ensure timely resolution and a high-quality customer experience.
• Maintain professionalism in behavior and conduct when interacting with customers and colleagues.
• Ensure accuracy and compliance in all tasks and processes.

Requirements

• Clear Communication: Be able to speak and write in a way that customers and coworkers can easily understand.
• Good at Managing Time: Able to handle different tasks and know which ones are most important to do first.
• Problem Solving: Able to find solutions quickly when problems come up and make decisions that help customers.
• Attention to Details: Pay close attention to small details and make sure information is correct.
• Education: Must have a degree or similar qualification.
• Experience: At least 1 year working in a customer service job, like a contact center or helping clients.