Direct Contract, Collection Agent, Risk Management Group

DBS; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading financial institution in Indonesia is seeking a motivated individual to join their Risk Management Group. In this role, you will conduct customer outreach, implement a code of conduct, and provide accurate account information to clients. Ideal candidates will have a bachelor’s degree and strong communication skills, along with a commitment to teamwork and technical proficiency. This position ensures compliance and contributes to risk management objectives within a dynamic environment.

Qualifications

• Bachelor’s degree (S1) in a relevant field or equivalent experience.
• Strong verbal and written communication abilities to effectively collaborate.
• Competence in using computer software and tools relevant to the role.

Responsibilities

• Make phone calls to customers in accordance with assigned targets.
• Adhere to the established code of conduct during collection activities.
• Notify customers to ensure payments are made before the due date.
• Deliver clear and accurate information to customers regarding their accounts.
• Inform the supervisor or manager about any suspected fraudulent accounts.

Skills

Strong verbal and written communication

Team collaboration

Technical proficiency

Education

Bachelor’s degree in a relevant field

Job description

Job Description

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Conduct Customer Outreach: Make phone calls to customers in accordance with assigned targets.
• Implement Code of Conduct: Adhere to the established code of conduct during collection activities.
• Payment Reminders: Notify customers to ensure payments are made before the due date.
• Provide Accurate Information: Deliver clear and accurate information to customers regarding their accounts.
• Report Suspicious Activity: Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.

Requirements

• Educational Background: Bachelor’s degree (S1) in a relevant field or equivalent experience.
• Communication Skills: Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.
• Technical Proficiency: Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.
• Team Collaboration: Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.