Digital Sales Support

Luxehouze; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fast-growing e-commerce platform in Jakarta is seeking a Customer Service Representative to assist customers across digital channels. You will respond to inquiries, manage complaints, and support the sales team. The ideal candidate has 1-2 years of customer service experience in e-commerce or BPO, strong communication skills in both Indonesian and English, and the ability to multitask effectively in a fast-paced environment.

Qualifications

• 1-2 years experience in customer service within e-commerce or BPO industries.
• Excellent written and verbal communication skills in both Indonesian and English.
• Strong organizational skills with great attention to detail.

Responsibilities

• Respond promptly to customer inquiries across digital channels.
• Handle customer complaints and support the sales team.
• Provide administrative support to ensure smooth operations.

Skills

Customer service experience

Communication skills (Indonesian and English)

Familiarity with CRM tools

Organizational skills

Ability to multitask

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs
• Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed
• Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.
• Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.
• Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.
• Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.

Requirements

• Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls.
• Excellent written and verbal communication skills in both Indonesian and English.
• Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.
• Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.
• Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.
• Willingness to work on a rotational shift schedule, including weekends and public holidays.