Data Operations Analyst

Axinan Pte Ltd; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurtech firm is seeking a Data Operations Analyst to enhance operational efficiency through data analysis and process optimization. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, focusing on data reconciliation and quality assurance. Responsibilities include analyzing datasets, developing dashboards, and ensuring compliance with industry standards. The role demands excellent communication and interpersonal skills within a dynamic team environment in Jakarta, Indonesia.

Qualifications

• Min. 3-5 years of relevant experience in a high-growth environment.
• Intermediate level experience in data analysis with a focus on reconciliation.
• Excellent knowledge of project management and SQL.

Responsibilities

• Analyze large datasets and publish monthly reports for clients.
• Design and implement improved business processes.
• Ensure operational risk assessments align with standard procedures.

Skills

Data Analysis

Reconciliation Data Skills

Quality Assurance

Project Management

SQL

Agile Methodologies

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in relevant fields

Tools

Excel

Google Sheets

Visio

Job description

About the job Data Operations Analyst - Indonesia

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we prioritise teamwork and foster a culture built on strong collaboration. We are looking for talented people like you to join us at Igloo.

About the role

We are seeking an experienced Data Analyst with a strong focus on reconciliation data skills and quality assurance to join our dynamic team. As a Data Business Operations Analyst, you will be working with the Operations team.

Job Responsibilities

Responsibilities

• Data Operations Analysis & Reporting
  • Collect, process, and analyze large datasets to extract meaningful insights and trends and publish monthly reports to clients.
  • Develop and maintain performance dashboards and regular reports to track key operational metrics (CS & Claim).
  • Provide actionable recommendations based on data analysis to drive business decisions and improvements.
• Process Analysis & Optimization
  • Conduct thorough process analysis and mapping of current business processes to identify areas of inefficiency to all departments in ID Country Level.
  • Design and implement new and improved processes to enhance operational efficiency and productivity.
  • Ensuring adherence to all relevant stakeholders in all departments in ID Country Level, to follow the SOPs properly.
• Risk Quality Control & Inspection
  • Perform detailed inspections, control monitoring of processes, systems and people to ensure business operational risk assessment alignment with procedures.
  • Monitor and document quality metrics and performance indicators.
  • Identify inefficiencies and areas for improvement in existing processes and systems.
• Business Operational Excellence
  • Ensure business operational excellence comply with industry regulations, standards, and best practices apply to all Department in ID Country Level.
  • Business Operational excellence to go into the truth of source apply to all business lines.
  • Stay updated with changes in regulatory requirements and quality standards, liaised with the Legal & Compliance team.
  • Assist in supporting any internal and or external audit processes.

Job Requirements

Qualifications

• Bachelor\'s degree or equivalent practical experience preferably from Industrial Engineering / Management Business / Information and Communication Technology - Information System fields
• Min. 3-5 years of experience, preferably prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start up
• Have intermediate level experience of Data Analyst, Reconciliation Data skills (formulation in EXCEL Files & Google Sheet), Quality Assurance
• Excellence skill in Visio, Project Management, Agile methodologies/framework, SQL - back end data analyst
• Excellence knowledge in best practices and common sense of Business Operational Excellence
• Strong empathy and positive attitude
• Good interpersonal skill & communication skill
• Critical thinking skills and growth mindset