Customer Support Supervisor (Logistik)

Pengiklan Anonim; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading logistics company is seeking a Team Leader for its Customer Support team in East Jakarta. The ideal candidate will have a minimum of 3 years of experience in customer service roles and proven skills in team leadership and customer complaint resolution. Responsibilities include supervising operations, monitoring team performance, and ensuring high-quality service delivery. Immediate joining is required.

Qualifications

• Minimum of 3 years of experience in customer service leadership roles.
• Experience in a logistics company is a strong advantage.
• Able to make quick and accurate decisions.

Responsibilities

• Supervise daily operations of the Customer Support team.
• Handle and resolve customer complaints professionally.
• Monitor team performance for training needs.
• Develop strategies to improve customer satisfaction.
• Ensure service delivery across multiple communication channels.

Skills

Team Leadership

Customer Complaint Handling

Effective Communication

Time Management

Job description

Minimum of 3 years of experience as a Team Leader, Coordinator, or Supervisor in Customer Service.

Experience in a logistics company is a strong advantage.

Skilled in handling customer complaints and able to make quick and accurate decisions.

Proven experience in leading and motivating a team.

Excellent communication skills with a strong customer service orientation.

Able to manage time effectively and prioritize tasks efficiently.

Willing to be placed in East Jakarta.

Available to join immediately (ASAP).

Responsibilities:

Supervise the daily operations of the Customer Support team to ensure quick responses and effective solutions for customers.

Handle and resolve customer complaints professionally and in a timely manner.

Monitor and evaluate team performance to identify training or development needs.

Develop strategies to improve customer satisfaction and loyalty.

Ensure optimal customer service delivery across multiple communication channels such as phone, email, and chat.

Prepare customer service performance reports for management analysis.

Coordinate with other departments, such as Operations, to ensure a consistent and high-quality customer experience.

Ensure the Customer Support team meets established service quality standards.

Understand the company’s vision and target Service Level Agreements (SLAs).

Continuously monitor, organize, and train the team to maintain excellent service delivery.