Customer Support Specialist

TopKarir.Global; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An Indonesian recruitment agency is seeking a full-time Customer Support Specialist in Denpasar. The role involves guiding crew members through the application process and providing career advice, while maintaining accurate records and ensuring timely responses to inquiries. Ideal candidates should excel in customer support and possess strong communication skills, with a preferred background in a related field.

Qualifications

• Customer support and customer satisfaction skills are essential.
• Strong interpersonal skills and excellent communication are required.
• Bachelor's degree is preferred; prior experience in customer support is a plus.

Responsibilities

• Guide crew through the application process and help them complete document uploads.
• Offer career advice and tips for maximizing opportunities on the platform.
• Maintain accurate records of candidate interactions and resolutions.
• Document common candidate concerns to provide input for process improvements.
• Respond to candidate inquiries within 24 hours and ensure timely resolutions.
• Ensure a 100% success rate for candidates receiving support.
• Keep all candidate interaction records up-to-date.

Skills

Customer Support and Customer Satisfaction skills

Strong Interpersonal Skills

Technical Support skills

Analytical Skills

Excellent written and verbal communication skills

Ability to work independently and collaboratively in a team

Previous experience in customer support roles

Education

Bachelor's degree in a related field

Job description

Company Description

TopKarir Global is an Indonesian agency specializing in the recruitment and placement of competent crew members for international cruise ships. We pride ourselves on providing top-notch services without any charges to our candidates. With our established reputation and proper licensing, we ensure a smooth and professional process for both job seekers and employers.

This is a full-time on-site role for a Customer Support Specialist, located in Denpasar with role descriptions:

• Guide crew through the application process, helping them complete, upload documents, and prepare for interviews.
• Offer career advice and tips for maximizing their opportunities on the platform.
• Maintain accurate records of candidate interactions, feedback, and issue resolutions.
• Document common candidate concerns and provide input for process improvements.
• Collect and analyze candidate feedback to identify opportunities for service enhancements or platform improvements.
• Timely Response and Resolution by responding to candidate inquiries within 24 hours of receipt.
• Candidate Success Rate by ensuring that 100% of candidates who receive support successfully onboard.
• Documentation and Reporting by maintaining accurate and up-to-date records of all candidate interactions.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team
• Previous experience in customer support roles is a plus
• Bachelor's degree in a related field is preferred

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