Customer Support Representative

IBMC; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading business management consulting company in Indonesia, IBMC, is hiring a Customer Support Representative to assist clients in Bali. The role involves responding to inquiries, resolving issues, and educating customers about products. We're looking for candidates who possess strong English communication skills and are capable of multitasking in a high-pressure environment.

Qualifications

• Fresh graduates are highly welcome to apply.
• 1-2 years of experience in customer support is preferred.
• Fluent in English, both written and verbal.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Investigate and resolve customer issues promptly.
• Educate customers on product functionalities.

Skills

Communication

Problem-Solving

Multitasking

Collaboration

Education

Bachelor's Degree or equivalent

Tools

Helpdesk and Ticketing Systems

Job description

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

• Fresh graduates are highly welcome to apply. For experienced candidates, we are looking for those with 1-2 years max of experience in a customer support or service role.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willingness to work on weekends and the ability to adapt to a shift work system.
• Willing to work in shifts.
• This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity with your colleagues or friends.

Thank you!