Customer Success Team Indirect (Account Manager)

Limelight Health; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology solutions firm is seeking an Account Manager for their Customer Success Team in Tangerang, Indonesia. The role focuses on managing customer subscription renewals and upselling Odoo solutions. Ideal candidates have a Bachelor’s degree, are fluent in Bahasa Indonesia and English, and possess strong communication skills along with ERP knowledge. The position offers a dynamic working environment with benefits including flexible hours and annual leave.

Benefits

Sales commissions paid quarterly

Holiday allowance (THR)

Team events and happy hours

Flexible working hours

Continually-improved insurance coverage

Qualifications

• Strong knowledge in ERP, business management software and the whole tech industry.
• Excellent communication skills and a target-driven attitude.

Responsibilities

• Manage accounts for Customer Success Team Indirect, handling renewals and satisfaction.
• Develop resellers of Odoo and build long-term relationships.

Skills

Fluent in Bahasa Indonesia and English

Excellent communicator

Strong knowledge in ERP and business management software

Proactive and sales-driven mindset

Organized and problem solver

Education

Min. Bachelor degree or higher

Job description

Customer Success Team Indirect (Account Manager)

Biomedical Campus, Knowledge Tower LT.6, zona 1,2,3,5, Kavling Digital Hub, Jalan Damai Foresta, 15345 Sampora, Cisauk, Tangerang BT, Indonesia

Sales / Indirect Customer Success

About Us

With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 60+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with prices 3x more affordable than other conventional competitors (such as SAP and Microsoft), Odoo effortlessly becomes the preferred choice for entrepreneurs across Indonesia!

You think it's too good to be true? See for yourself. Preview our 1-click demo.

Start a career with us. We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.

Responsibilities

You'll be managing accounts for our Customer Success Team Indirect (CSTI); responsible for our existing partner's customer subscription renewals, retention & satisfaction. You'll be handling your own portfolio within the Indonesia region (ranging from a small independent store to a large scale manufacturing company etc.) using Odoo as a software solution for their business processes. The companies you'll be in touch with are resellers (Official Partners) of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun and young team with a "play hard, work hard" mindset.

Your responsibilities include…

• Contacting and developing resellers of Odoo
• Acting as the key interface between the customer and all relevant divisions
• Build long term relationships with Odoo partners (growth)
• Excel in transversal sales & product demonstration
• Main focus is 80% on sales (renewals & up-sell opportunities)

MUST HAVE

• Min. Bachelor degree or higher
• Fluent in Bahasa Indonesia and English
• You are an excellent communicator, you like to negotiate and to achieve targets
• Strong knowledge in ERP, business management software and the whole tech industry
• Proactive & sales-driven mindset
• Organized way of working and a problem solver

NICE TO HAVE

• 1 - 3 years of experience in sales and/or account management
• Immediate availability
• Farmer attitude

VALUES

• You are able to work in a fast-paced start-up environment with a hands-on attitude
• You are open-minded and can react to change with agility
• You are a quick and autonomous learner
• You have an entrepreneur mindset and are not afraid to take appropriate initiatives
• Willing to contribute to great company culture

Job Details

• Team / Company Size: 30
• Avg Deal Size: 1-50 Users
• Sales Cycle: 1.5 months
• Company Growth: 75% YoY
• Company Maturity: Profitable

Need More Info?

• The founder’s story
• The Odoo culture
• Who is your manager?
• What people say about us?

Time off

13 days of annual leave

Sponsored Events

Happy hour, team buildings, activities, company dinners

Bonuses

Sales commissions paid on quarterly basis, holiday allowance (THR)

Eat & Drink

Coffee, tea, fruit and snacks provided

Company Culture

Young, dynamic and international environment

Great Location

BSD Green Office Park, BSD

Work-life Balance

Flexible working hours

Insurance Benefit

Continually-improved insurance coverage provided

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