Customer Success Team Direct (Account Manager)

Limelight Health; Banten; On-site; IDR 493.502.000 - 822.504.000; Full time

Job summary

A leading technology company in Indonesia seeks an Account Manager for its Customer Success Team. The role involves maintaining customer relationships, ensuring subscription renewals, and identifying client needs. Candidates should have a Bachelor’s degree and be fluent in Bahasa Indonesia and English. This position offers a dynamic work environment and opportunities for professional growth.

Benefits

Sales commissions

Annual leave

Team building activities

Flexible working hours

Insurance coverage

Qualifications

• Minimum Bachelor degree required.
• Fluent in Bahasa Indonesia and English essential.
• Excellent communicator with a strong sales approach.

Responsibilities

• Contact and develop end customers of Odoo.
• Act as the key interface between the customer and all relevant divisions.
• Build long term relationships with your customer portfolio.

Skills

Fluent in Bahasa Indonesia

Fluent in English

Excellent communication

Negotiation skills

Proactive mindset

Sales-driven mindset

Problem-solving

Education

Bachelor degree or higher

Tools

ERP knowledge

Business management software

Job description

Customer Success Team Direct (Account Manager)

Sales / Direct Customer Success

BSD Green Office Park, Tangerang, Indonesia

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About Us

With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 60+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It\'s flexible for businesses of all scales and industries, and with prices 3x more affordable than other conventional competitors (such as SAP and Microsoft), Odoo effortlessly becomes the preferred choice for entrepreneurs across Indonesia!

You think it\'s too good to be true? See for yourself. Preview our 1-click demo.

Start a career with us. We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.

Responsibilities

Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As an Account Manager in our Customer Success Team (Direct), you\'ll be responsible for our existing customer\'s subscription renewals, retention & satisfaction. The companies you\'ll be in touch with are end-customers of Odoo. Your job will be to analyze and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You\'ll be working in a small, fun and young team with a \'play hard, work hard\' mindset.

Your responsibilities include...

• Contacting and developing end customers of Odoo
• Acting as the key interface between the customer and all relevant divisions
• Build long term relationships with your customer portfolio (growth)
• Excel in transversal sales & product demonstration
• Main focus is 80% on sales (renewals & up-sell opportunities)

MUST HAVE

• Min. Bachelor degree or higher
• Fluent in Bahasa Indonesia and English
• You are an excellent communicator, you like to negotiate and to achieve targets
• Strong knowledge in ERP, business management software and the whole tech industry
• Proactive & sales-driven mindset
• Organized way of working and a problem solver

NICE TO HAVE

• 1 - 3 years of experience in sales and/or account management
• Immediate availability
• Farmer attitude

VALUES

• You are able to work in a fast-paced start-up environment with a hands-on attitude
• You are open-minded and can react to change with agility
• You are a quick and autonomous learner
• You have an entrepreneur mindset and are not afraid to take appropriate initiatives
• Willing to contribute to great company culture

Job Details

• Team / Company Size: 30
• Avg Deal Size: 1-50 Users
• Sales Cycle: 1.5 months
• Company Growth: 75% YoY
• Company Maturity: Profitable

Need More Info?

• The founder’s story
• The Odoo culture
• Who is your manager?
• What people say about us?

Time off

12 days of annual leave, birthday leave

Sponsored Events

Happy hour, team buildings, activities, company dinners

Bonuses

Sales commissions paid on quarterly basis, end-of-year payment

Eat & Drink

Coffee, tea, fruit and snacks provided

Company Culture

Young, dynamic and international environment

Great Location

Green Office Park 1, BSD

Work-life Balance

Flexible working hours

Insurance Benefit

Continually-improved insurance coverage provided

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