Customer Success Manager - EMEA (Remote)

Torq; Remote; IDR 1.343.408.000 - 2.015.114.000; Full time

Job summary

A cybersecurity firm is seeking an experienced Customer Success Manager. This fully remote role focuses on owning customer onboarding, driving product adoption, and acting as a trusted advisor to clients. Candidates should have at least 3 years of experience in customer-facing roles and strong security domain knowledge. Proficiency in Salesforce, cloud platforms, and a problem-solving mindset are essential. The company values diversity and encourages applicants from all backgrounds.

Qualifications

• Minimum 3 years of experience in a Customer Success Manager or related customer-facing role.
• Strong security domain knowledge required.
• Experience with cloud platforms is highly preferred.
• Proficient with Salesforce and customer success tools.

Responsibilities

• Own the customer onboarding experience and drive product adoption.
• Act as a trusted advisor to customer stakeholders.
• Develop an understanding of customers’ security environments.
• Collaborate with cross-functional teams to communicate customer needs.
• Identify upsell and cross-sell opportunities.
• Monitor key customer success metrics.

Skills

Customer-focused

Security domain knowledge

Cloud platforms (AWS, GCP, Azure)

Salesforce proficiency

Project management skills

Problem-solving mindset

Tools

ChurnZero

Gainsight

Totango

Job description

Customer Success Manager - EMEA (Remote)

EMEA

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team.

We are looking for an experienced Customer Success Manager to join Torq at an exciting growth stage, as we continue to build a world-class Customer Success organization. This role is ideal for a proactive, customer-focused professional who thrives in a fast-paced environment and enjoys working with innovative security technology.

This is a fully remote role. While we are location-agnostic, candidates based in France, Germany, Switzerland, or the U.K. are preferred.

Responsibilities

• Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
• Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
• Develop a deep understanding of customers’ security environments and challenges to effectively map solutions and use cases.
• Serve as the voice of the customer internally by collaborating with cross-functional teams, escalating issues, and influencing product improvements and roadmap priorities.
• Proactively manage renewals and expansion by identifying upsell and cross-sell opportunities and mitigating renewal risk.
• Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.

Qualifications

• Minimum 3 years of experience in a Customer Success Manager or related customer-facing role.
• Strong security domain knowledge; experience working with security products or security-focused customers is required.
• Experience with cloud platforms such as AWS, GCP, or Azure (highly preferred).
• Proficiency with Salesforce and experience using customer success tools such as ChurnZero, Gainsight, or Totango.
• Strong consulting and project management skills, with a proven ability to deliver measurable business value to customers.
• Self-driven, highly organized, and process-oriented, with the ability to multitask and thrive in a dynamic, fast-changing environment.
• Passionate about customers, with a problem‑solving mindset and the ability to create practical solutions.

Languages

• Full professional fluency in English is required.
• Full professional fluency in French and/or German is required.
• Additional language proficiency is a strong advantage.

Even if your experience does not meet every requirement, we encourage you to apply. Torq is building an outstanding company, and we value diverse backgrounds, perspectives, and experiences.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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