Customer Success (Kalimantan Area)

Pandawaid; Kalimantan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An agriculture solutions company based in Indonesia is seeking a Customer Success professional in the Kalimantan area. This role ensures our products create real value for customers by matching products to their needs and providing ongoing support. Ideal candidates will have a Bachelor's degree in agriculture or a related field and at least 1 year of experience. Strong interpersonal skills and a passion for agriculture are a must. The position is on-site, with a focus on building customer relationships to foster loyalty.

Qualifications

• Knowledge and skills in agriculture.
• At least 1 year of experience in a similar role.
• Knowledgeable in weed management and pest management.
• Resilient and enthusiastic about tackling field challenges.
• Strong analytical skills for evaluating field conditions.
• Skilled negotiator, comfortable handling diverse perspectives.
• Loves spending time with partners and building meaningful connections.
• Great time management and task prioritization.

Responsibilities

• Match the right products to each customer’s needs and set up product trials.
• Stay close with customers and grow your network.
• Organize product refreshers or training sessions.

Skills

Adaptability

Microsoft Excel

Product Marketing

Communication Skills

Marketing Strategy

Critical Thinking

Time Management

Market Research

Problem Solving Skills

Relationship Building

Interpersonal Communication

Strategic Thinking

Presentation Skills

Analytical Skills

Marketing Communications

Active Listening

Agriculture

Active Learning

Education

Bachelor’s Degree in Agriculture, Agronomy, Plant Protection or related field

Tools

Microsoft Excel

Google Sheets

Job description

Customer Success (Kalimantan Area) at Pandawa Agri Indonesia

The WHY

Pandawa Agri Indonesia (PAI) is an agri-life science company based in Indonesia. We provide scalable solutions for growers to reduce excessive synthetic chemicals used in agriculture. Our mission is to help growers with high-quality, affordable, and innovative agricultural solutions for better environment and livelihoods.

At PAI, our Customer Success team is essential to bringing our mission to life. They’re not just support, but theyre trusted ambassadors who introduce sustainable agricultural solutions and build strong, lasting relationships with our customers. We believe real success isn’t only about delivering great products, but about having great people who are passionate about helping customers grow, solving real challenges, sharing insights, and making sure they always feel supported.

That’s why we’re looking for purpose-driven individuals who are excited to make a meaningful difference. When we get this right, we’re not just creating satisfied customers, but we’re building loyal advocates who believe in what we do, just as much as we do.

What will you do?

As a Customer Success, your role is to make sure our products create real value for customers and leave a lasting positive impact.

• Product Marketing : You’ll match the right products to each customer’s needs, set up product trials, and help them feel the real benefits from using our solutions.
• Customer Relations & Networking: You’ll stay close with customers, understand what’s happening on the ground, and grow your network with people who can open new opportunities.
• After-Sales Activities: You’ll organize product refreshers or training sessions to make sure everyone from managers to spray workers knows how to use our products right and feels fully supported.

Who are we looking for?

• Someone who has knowledge and skills in agriculture (a degree in Agriculture, Agronomy, Plant Protection, or similar fields
• Has at least 1 year of experience in a similar role
• Knowledgeable in weed management and pest management
• Resilient and enthusiastic about tackling field challenges
• Strong analytical skills for evaluating field conditions
• Skilled negotiator, comfortable handling diverse perspectives
• Comfortable working with Excel, Sheets, and creating simple reports
• Loves spending time with partner and building meaningful connections
• Great at time management and knows how to prioritize tasks
• Humble and adaptable, respects different habits, thoughts, values, and cultures
• Willing to be placed in Kalimantan Area (and excited to explore the region)

Skills

• Adaptability
• Microsoft Excel
• Product Marketing
• Communication Skills
• Marketing Strategy
• Critical Thinking
• Time Management
• Market Research
• Problem Solving Skills
• Relationship Building
• Interpersonal Communication
• Strategic Thinking
• Presentation Skills
• Analytical Skills
• Marketing Communications
• Active Listening
• Agriculture
• Active Learning

Job Requirements

• On-site
• 1 - 3 years of experience
• Minimum Bachelor’s Degree